Job Description
We are seeking enthusiastic, customer-focused Call Centre Agents to join our team. The successful candidates will be responsible for handling inbound and outbound calls, delivering excellent customer service, and supporting clients in a fast-paced contact centre environment.
Key Responsibilities
Handle inbound and outbound customer calls professionally and efficiently
Respond to customer inquiries, complaints, and requests in a timely manner
Provide accurate information about products and services
Resolve customer issues and escalate where necessary
Capture and update customer information accurately in the system
Meet individual and team performance targets (KPIs, SLAs, CSAT)
Maintain a high level of professionalism and customer satisfaction at all times
Qualifications & Skills
Minimum of a Degree from a reputable institution.
Not more than 2 years’ previous experience in call centre in financial industry
Excellent communication skills (verbal and written)
Strong listening, problem-solving, and interpersonal skills
Ability to work in shifts and under pressure
Computer literate with basic MS Office skills
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