About the Role
To provide complete and appropriate insurance solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability.
Key Accountabilities
Present, promote and sell products to existing and prospective customers.
Establish, develop, and maintain positive business and customer relationships.
Execute new business acquisition, cross-selling, and upselling strategies.
Reach out to customer leads through cold calling and continuously improve through feedback.
Respond promptly to customer queries and claims issues in line with internal procedures.
Expedite the resolution of customer problems and complaints to maximize satisfaction.
Deliver the agreed upon sales targets and outcomes within agreed timelines.
Coordinate sales effort/activations with team members and branch team.
Analyze the territory/market’s potential, track sales and status reports.
Assisting and supporting the Branch in meeting their allocated bancassurance sales target .
Supporting the branch to ensure 100% retention of existing bancassurance business.
Ensure all collateral and bank-interest assets are appropriately insured with the bank’s interest properly noted.
Champion training and product awareness initiatives for branch staff.
Ensure customer satisfaction through timely delivery of documents and effective after-sales support.
Submit daily sales activity logs and performance reports to branch leadership and Bancassurance management.
Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
Keep abreast of best practices and promotional trends.
Any other duties as may be assigned from time to time.
Qualifications
Academic & Professional
Bachelor’s Degree from a reputable institution.
Certificate of proficiency in Insurance (COP).
ACII or AIIK or progress towards the same will be an added advantage.
Experience
3 years sales experience.
Competencies
Excellent communication and interpersonal skills.
Excellent planning and organization skills.
Ability to work under pressure.
Excellent problem solving and decision-making skills.
Knowledgeable with industry’s rules and regulations.
Results driven and customer focused.
Basic understanding of the insurance industry and products.
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