Claims Officer

KEY RESPONSIBILITIES

Agency Payroll, Commissions & Benefits

Prepare, validate, and process monthly agency payroll, commissions, overrides, retainers, incentives, and approved benefits within established timelines.

Process adjustments, reversals, clawbacks, advances, recoveries, and statutory or authorized deductions accurately.

Maintain agent benefit, allowance, and entitlement records, including enrollment, claims administration, and exit benefit processes.

Implement approved career path programs, sales force benefits, incentive schemes, and campaigns in line with company policies.

Data Management, Reconciliations & Controls

Verify and maintain accurate agent master data, bank details, tax information, agency codes, and remuneration records.

Reconcile remuneration, payroll, benefits, policy, and finance data across relevant systems, including the General Ledger.

Investigate and resolve discrepancies, duplicate or missing payments, incorrect deductions, and outstanding account balances.

Maintain complete audit trails and support internal and external audits, compliance reviews, and control improvement initiatives.

Agency Operations Support

Track sales force account debits and credits, ensuring accurate recovery and clearance of advances and outstanding balances.

Support coding of sales teams in accordance with company guidelines.

Facilitate onboarding of sales teams and ensure provision of approved tools of trade.

Coordinate sales management meetings, awards forums, and other agency support activities as assigned.

Support learning and development initiatives for the sales force, including coordination of training programs and academies.

Reporting & Stakeholder Management

Prepare monthly reports and analysis on commissions, payroll, incentives, benefits utilization, deductions, recoveries, variances, and outstanding issues.

Track, report, and maintain records for sales force business acquisition activities, employer markets, and partnerships.

Respond promptly to remuneration and benefits-related queries and provide statements where required.

Collaborate with internal and external stakeholders to resolve operational, payroll, and benefits administration issues, escalating high-risk matters where necessary.

Compliance & Governance

Ensure compliance with company policies, delegated authority limits, regulatory requirements, and applicable tax laws related to payroll and benefits administration.

Safeguard confidentiality of payroll and remuneration information.

Identify process improvement opportunities through reviews, audits, and data analytics.

ACADEMIC QUALIFICATIONS

Bachelor's Degree in Accounting, Finance, Business Administration, Human Resources, Insurance, or a related field.

JOB SKILLS AND REQUIREMENTS

Numerical accuracy and strong reconciliation skills.

Analytical thinking and problem-solving capability.

Knowledge of internal controls, compliance, and confidentiality standards.

Advanced Excel and data analytics skills.

Strong written and verbal communication skills.

Stakeholder management and interpersonal skills.

Planning, organization, and time management skills.

Ability to manage multiple priorities and meet tight deadlines.

Attention to detail and commitment to quality service delivery.

PROFESSIONAL QUALIFICATIONS

CPA, ACCA, CIFA, IIK, LOMA, HR, or Insurance qualification is an added advantage.

EXPERIENCE

Minimum 3-5 years' relevant experience in payroll, commissions, agency operations, finance, benefits administration, or insurance operations.

Working knowledge of payroll systems, ERP systems, insurance administration systems, agency management systems, and advanced Excel.

go to method of application »

Minimum qualifications

BA/BSc/HND

Requirements

Use the link(s) below to apply on company website.

Agents Payroll & Benefit Specialist

Care Assessor

Claims Officer

Claims Assistant

Recoveries Officer- Contract

https://www.myjobmag.co.ke/apply-now/1344920