We are seeking a Collections Officer to join our operational team.
This role involves proactively managing debt recovery activities, including communicating with clients to recover overdue payments while maintaining a professional and respectful relationship. It requires the ability to work in a dynamic and demanding environment, ensuring the achievement of collection targets in a performance-driven context and fluctuating market conditions.
Key Responsibilities
Contact clients by phone to follow up on and recover outstanding debts.
Negotiate suitable repayment plans with clients facing financial difficulties.
Maintain accurate records of all calls and follow-up notes for each interaction.
Achieve and exceed daily and monthly collection targets.
Handle complex or disputed cases professionally and escalate difficult files to management when necessary.
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