Job Summary
The Collections and Recovery Supervisor is responsible for efficiently and ethically collecting overdue debts while maintaining positive customer relationships, managing repossession and recovery logistics, and feeding recovery intelligence back into underwriting via the Collections and Recovery Supervisor.
Key Responsibilities
Achieve collection targets for outstanding debts across assigned branches/portfolio.
Strictly follow the Debt Recovery Cycle and company collections policy.
Provide proactive advice to clients to prevent accounts from falling into delinquency.
Manage relationships with collection agencies, investigators, auctioneers, yards and valuers.
Maintain portfolio at risk (PAR) below the assigned threshold for the allocated portfolio.
Coordinate asset liquidation/repossession in line with established procedures, including car-track monitoring and coordinating auctioneers.
Engage and follow up with external advocates on cases escalated for legal action, including monitoring court proceedings and ensuring timely updates and resolution of escalated recovery matters.
Generate daily/weekly/monthly collection and repossession progress reports for the Collections and Recovery Supervisor.
Feed recovery trends and root causes back to the Supervisor to inform future credit decisions.
Uphold data security and confidentiality of customer and company information.
Decision-Making Authority
Agree standard payment/repayment plans with debtors within policy.
Initiate standard repossession/auction steps per established procedure.
Matters Requiring Escalation (Not Decided Alone)
Write-offs and restructuring beyond standard policy — requires Supervisor/Credit Manager approval.
Legal escalation — coordinate with Supervisor/Legal.
Key Internal Relationships
Collections and Recovery Supervisor (line manager)
Underwriting (recovery-intelligence feedback loop)
Auctioneers, investigators, valuers
Legal/Compliance
Qualifications
Bachelor’s degree in a business-related field (or equivalent experience).
Experience
5+ years in collections, debt recovery or asset-finance recovery and at least 2 years in a supervisory position.
Technical Competencies
Debt recovery cycle and negotiation techniques
Repossession/asset-liquidation coordination
Car-tracking systems
Behavioural Competencies
Persuasive, assertive, professional communication
Composure under pressure
Ethical conduct and trustworthiness
Willingness to travel for site visits
Key Performance Indicators (KPIs)
Collection target achievement
Portfolio at risk (PAR) for assigned portfolio
Cure rate on delinquent accounts
Recovery value on write-offs/repossessions
Reporting timeliness and accuracy
Similar open roles
- Branch Manager (Nyanza and Western Region)Rapidcash Ventures Limited · Kenya
- Business Banker at Standard Bank GroupStandard Bank Group · Nairobi
- Financial Services Trader – Nairobi, Kenyain the financial sector
- Asset Finance Manager (Automotive Sales) – Nairobi, Kenyaa leading automotive company in the country · Nairobi
- Business Banker at Standard Bank GroupStandard Bank Group · Nairobi
- Credit Portfolio Manager at Absa Bank LimitedAbsa Bank Limited · Nairobi
Let RezSync handle this application.
Sign up, upload your resume, and RezSync tailors your documents to roles like this one and applies for you, with a full log and a pause switch you own.
Prefer to apply yourself? Apply on jobwebkenya.com