Community Experience Lead

Role Summary

As a Technical Mentor (TM) in the Creative Tech-Lite vertical, you’ll support learners in the Content Creation program as they build practical skills in storytelling, visual communication, and content creation.

You’ll guide learners through group mentorship sessions, provide technical support and feedback on their learning progress, and contribute to a vibrant community where learners can share ideas, learn from one another, and grow together.

This role is ideal for an experienced digital creative who understands the content creation landscape, enjoys experimenting with creative tools and formats, and is passionate about helping others develop their skills and confidence.

Specific Responsibilities

Technical Support (60%)

Facilitate weekly live study sessions and walkthroughs on topics such as brand building, video editing, storytelling, and content strategy

Mentor learners on core content creation skills, including hooks, scripting, storytelling, and video structure

Provide async guidance on tools, workflows, project submissions, and portfolios through the community platform

Provide actionable technical feedback and flag opportunities to improve curriculum content, briefs, resources, and tooling

Recommend relevant tools, resources, and best practices based on evolving content platforms and industry trends

Support learners in building strong portfolios and personal brands that position them to attract clients or employment opportunities

Community Engagement & Peer Facilitation (40%)

Maintain a consistent daily presence on the community platform, encouraging peer collaboration, discussion, and Q&A

Build a positive community culture by celebrating learner progress and recognising high-quality peer contributions

Support 2–3 live community events each month, including creative showcases, feedback sessions, and portfolio reviews

Create and share weekly community content, including tools, frameworks, practical tips, creative prompts, and discussion starters

Collaborate with the Community team to shape community tone, programming, and responses to learner needs

Skill Requirements - Essential

Proven experience as a digital content creator, with a track record of creating and publishing engaging content

Strong understanding of storytelling, audience engagement, and content growth strategies

Proficiency in content creation and editing tools such as CapCut, Canva, Premiere Pro, or DaVinci Resolve

Ability to use content performance metrics to evaluate what’s working and inform content decisions

Experience mentoring, coaching, or providing constructive feedback to early-stage creatives

Comfort working with mobile-first and accessible tools, including open-source solutions where relevant

Skill Requirements - Preferable

Experience building and growing a content brand from the ground up

Strong understanding of African creative landscapes, audiences, and cultural narratives

Experience monetizing content through channels such as AdSense, affiliate marketing, and brand partnerships

Understanding of content business fundamentals, including contracts, pricing, partnerships, and crowdfunding

A strong portfolio demonstrating successful content campaigns, storytelling, and audience growth strategies

Person Specification/Attributes

Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.

Humility: Openness to learning, seeking help when needed, and a focus on serving others.

Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.

Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.

Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.

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Minimum qualifications

BA/BSc/HND

Requirements

Use the link(s) below to apply on company website.

Technical Mentor (Content Creation)

Community Experience Lead

https://www.myjobmag.co.ke/apply-now/1332315