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Counsellor

Aga Khan University Hospital · Nairobi

Aga Khan University HospitalNairobiPosted 7 September 2026Apply by 7 October 2026

Responsibilities

:

Collect payments and issue receipts and invoices to internal and external customers so as to properly account for revenue generated.

Verify every receipt/invoice issued against a valid prescription.

Verify patients with photo identification.

Attach all necessary photocopies of prescriptions to the related invoice.

Collect and keep change available at all times to carry out cash transactions.

Store cash, cheques and vouchers securely as per department guidelines.

Carry out banking of collections in a timely manner.

Process smart cards as per policy and procedure.

Ensure prescription exemptions from the different corporate /insurances are verified before a transaction is carried out.

File and Store all prescriptions sequentially and securely.

File and update all finance related documents so as to maintain accurate records.

Activate accounts for corporate patients and ensuring there is a duly signed claim form where applicable.

Use all stationery in an efficient and controlled manner and avoid wastage.

Initiate the manual procedure of logging transactions immediately the computer system goes down.

Attend to customer queries promptly and courteously.

Record all verbal complaints.

Complete any other tasks as assigned by the department supervisor or manager.

Requirements:

KATC II or Diploma in Business Administration or an equivalent is desirable

KCSE grade of C+

Basic computer literacy(Ms Excel, Ms Word)

2 years working experience in a busy cash office

Ability to work under pressure

Must be a good team player.

Excellent organizational skills

Good communication skills, both written and oral

Excellent analytical skills

Good customer service and Problem solving skills

Attention to detail and highly organized.

High level of integrity.

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Minimum qualifications

BA/BSc/HND , Diploma , MBA/MSc/MA

Requirements

Use the link(s) below to apply on company website.

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