About the Role
The Customer Care Specialist acts as a key contact between our customers and the Company. Displays a professional image of the company and provides a comprehensive service in a high performance, customer-focused environment. This individual will be required to perform at a high level by demonstrating excellent service performance and account management. The Customer Service Officer will always be pro-active to customer requirements, (both internal and external).
Manage customer requests efficiently and direct their efforts to maximise the customer experience. Apply order fulfilment methods in order to achieve accurate and efficient order processing. Perform in such a manner as to achieve the required Service rating towards the KPI’s, through system knowledge, accuracy, attitude and proactive service. Identifying and implementing the business rules and procedures.
Create and enhance the buying experience of our customers through professional service using systems and applying processes. Provide support for queries, complaints and general enquiries by applying sound problem-solving abilities. Follow and apply order management procedures, tasks and administration, ensuring we follow through all orders to point of final customer receipt, meeting customer expectations. Provide a positive attitude and display a drive towards the continued success of the business.
Key responsibilities
Customer Support & Operational support
Quotes and Pro-forma Invoice requests
Sales order capturing or conversion.
Changes to orders maintained.
Weekly open order reports
Providing full and concise feedback pro-actively
Adhering to SLA’s and KPI’s per Kerry strategy
Liaising with sites via cockpits on changes to orders or escalations
OTIF management
Build relationships with Key Account managers and sites to create a culture of inclusivity.
Ensure we are adhering to business terms
Apply knowledge of Inco-terms to all orders
Understanding and following the export documentation requirement processes
Understanding and applying country specific requirements i.e. IDF, LC
Communication
Excellent communication and telephone skills, Should be fluent with French.
Computer literacy – MS Office, Word, Excel, Internet Navigation. Ability to use ERP System preferably SAP and salesforce.
Self-motivated and highly goal orientated.
Attention to detail.
Strong interpersonal skills.
Ability to deal with conflict situations.
Dynamic team Player
Ability to work under pressure and follow through on tasks.
Ability to take ownership and apply knowledge with confidence.
Commitment to company vision, values, core philosophies and ethics
Driving positivity and culture of teamwork
Problem solving and decision making
Analysis
Judgement and Decision Making
Reasoning
Verbal and Written Communication (including Listening)
Influencing and negotiation
Professional and Technical Skills
Qualifications And Skills
Minimum of 3 years’ experience within export administration environment.
Working Knowledge of SAP Software Applications
Preferable experience in Salesforce
Experience in handling customer queries
Understanding order to billing process
Understanding of Incoterms, Letters of Credit and Import Declaration Forms
Let RezSync handle this application.
Sign up, upload your resume, and RezSync tailors your documents to roles like this one and applies for you — with a full log and a pause switch you own.
Aggregated from an external listing · View original posting