Location
Nairobi•Kenya
Salary
Location:Nairobi, Kenya
Work Modality:On-site
Employment Type:Full-Time
We are seeking aTire Support Specialistto provide exceptional support to consumers, tire installers, and wholesale distributors. This role is ideal for customer-focused professionals who enjoy problem-solving, delivering outstanding service, and working in a fast-paced environment.
The successful candidate will handle customer interactions across phone, chat, and email while ensuring a positive customer experience and meeting service performance standards.
The ideal candidate is customer-focused, bilingual inFrench and English, and passionate about delivering exceptional service. They are comfortable working in a fast-paced environment, managing multiple communication channels, and providing accurate, efficient support while maintaining a positive attitude and strong attention to detail.
Responsibilities:
Handle inbound customer interactions via phone, chat, and email in a professional and timely manner.
Assist customers with tire-related inquiries, product information, and order support.
Provide accurate solutions and guidance while maintaining a high level of customer satisfaction.
Document customer interactions and maintain detailed records within internal systems.
Escalate complex issues to team leaders or other departments when necessary.
Collaborate with internal teams to ensure efficient problem resolution.
Meet established KPIs, quality standards, and service level expectations.
Deliver a positive and consistent customer experience across all communication channels.
Minimum qualifications
Handle inbound customer interactions via phone, chat, and email in a professional and timely manner.
Assist customers with tire-related inquiries, product information, and order support.
Provide accurate solutions and guidance while maintaining a high level of customer satisfaction.
Document customer interactions and maintain detailed records within internal systems.
Escalate complex issues to team leaders or other departments when necessary.
Collaborate with internal teams to ensure efficient problem resolution.
Meet established KPIs, quality standards, and service level expectations.
Deliver a positive and consistent customer experience across all communication channels.
Requirements
Handle inbound customer interactions via phone, chat, and email in a professional and timely manner.
Assist customers with tire-related inquiries, product information, and order support.
Provide accurate solutions and guidance while maintaining a high level of customer satisfaction.
Document customer interactions and maintain detailed records within internal systems.
Escalate complex issues to team leaders or other departments when necessary.
Collaborate with internal teams to ensure efficient problem resolution.
Meet established KPIs, quality standards, and service level expectations.
Deliver a positive and consistent customer experience across all communication channels.
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