Our client, a specialist risk management and consultancy firm operating across Kenya, is seeking a
Data Entry & Monitoring Clerk
to support its 24/7 operations.
The successful candidate will be responsible for monitoring operational systems, identifying and escalating incidents, maintaining accurate data, and supporting the timely flow of information to clients and relevant stakeholders.
Key Responsibilities
Monitor operational and tracking systems, identify incidents or potential risks, and prepare clear and timely alerts for escalation.
Collate, process, and analyze current information to support the preparation and dissemination of daily operational reports and updates.
Maintain daily oversight of tracking platforms and other electronic systems used within the Operations Centre.
Enter, update, and maintain accurate information in Excel spreadsheets, databases, and other operational systems in line with established procedures.
Handle incoming calls and client enquiries professionally, ensuring information and requests are directed to the appropriate personnel.
Support 24/7 client operations by relaying incidents, information requests, and operational updates to the relevant authorities or stakeholders.
Maintain strict confidentiality of client and operational information while carrying out additional duties as required to support the Operations Centre.
Key Qualifications
Bachelors/diploma, in computer studies or a relevant course.
Strong proficiency in Microsoft Excel, Word, and other Microsoft Office applications.
Excellent written and verbal communication skills in English and Kiswahili; knowledge of Somali, French, or Arabic will be an added advantage.
Strong analytical and problem-solving skills, with excellent attention to detail and the ability to assess information accurately.
Proven ability to handle confidential information with discretion, integrity, and professionalism.
Ability to work variable shifts as part of a
24/7 operation
.
Please click on the tab below to apply:
Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.
We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.
Summit Recruitment and search Africa upholds a steadfast commitment to
sustainability,
inclusivity
, and
equality
as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.
*** Summit Recruitment & Search, as a policy, does not charge any fee as a
pre-employment or post-employment requirement***
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