Location
Nairobi•Kenya
Contract Type
Job Summary
The successful candidate will be responsible for promoting the dental clinic, attracting new patients, responding to patient inquiries, and maintaining positive relationships with existing and prospective patients. The role combinesPatient Relations and Communication, Customer Service, Community/Outdoor marketing, Lead Follow-up & Closure, and Clinic Promotion. Below is a breakdown of the main responsibilities;
a)Patient Relations- responding to dental clinic inquiries received on Phone Calls, WhatsApp, other Social Media Platforms and E-Mail with the objective of converting inquiries into appointments, following up with patients after treatment and answering general patient questions.
b)Marketing
- outdoor marketing, community outreach, promoting the clinic through building awareness and distributing promotional materials.
Responsibilities:
Respond promptly, accurately and professionally to patient inquiries received through Phone Calls, WhatsApp, Social Media Platforms and E-Mail.
Provide accurate information about the clinic's services, operating hours, location, appointment process, and general treatment information.
Follow up with prospective patients who have made inquiries but have not yet booked appointments.
Assist patients with appointment scheduling and confirmations.
Maintain professional and friendly communication with patients before and after their visits.
Escalate clinical or medical questions to the appropriate authority.
Minimum qualifications
Respond promptly, accurately and professionally to patient inquiries received through Phone Calls, WhatsApp, Social Media Platforms and E-Mail.
Provide accurate information about the clinic's services, operating hours, location, appointment process, and general treatment information.
Follow up with prospective patients who have made inquiries but have not yet booked appointments.
Assist patients with appointment scheduling and confirmations.
Maintain professional and friendly communication with patients before and after their visits.
Escalate clinical or medical questions to the appropriate authority.
Requirements
Respond promptly, accurately and professionally to patient inquiries received through Phone Calls, WhatsApp, Social Media Platforms and E-Mail.
Provide accurate information about the clinic's services, operating hours, location, appointment process, and general treatment information.
Follow up with prospective patients who have made inquiries but have not yet booked appointments.
Assist patients with appointment scheduling and confirmations.
Maintain professional and friendly communication with patients before and after their visits.
Escalate clinical or medical questions to the appropriate authority.
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