We’re looking for an Executive Assistant Operations Lead to build, run, and continuously elevate a high-performing EA function that supports senior leaders and demanding clients. He/she will sit at the intersection of operations, people, and client delivery bringing structure where there’s ambiguity, and excellence where there’s expectation. If you’re the kind of person who brings order to chaos and raises the standard wherever you go, this role is calling your name. Apply, or share this with someone who truly belongs in this role.
Job Description
EA Training & Development
Lead onboarding and training of Executive Assistants to ensure strong, consistent foundations
Develop practical playbooks, SOPs, and training materials
Assess readiness and support smooth transition into live client environments
Continuously improve training based on real delivery insights
Operations & Program Management
Oversee day-to-day performance and delivery of EAs
Track output, identify gaps, and implement improvements quickly
Standardize tools, workflows, and best practices across the team
Bring structure and clarity to a fast-moving environment
Client Engagement & Delivery Support
Support client onboarding to ensure seamless EA integration
Join client calls where needed to maintain alignment and quality
Act as a point of escalation for operational or service-related issues
Work closely with internal teams to ensure strong client satisfaction
Team Leadership
Mentor and guide EAs to maintain high standards of professionalism
Support performance management and continuous development
Contribute to hiring and building a strong EA bench
Qualifications
What We’re Looking For
Bachelor’s degree in a relevant field (Business, HR, Communications, Project Management, or similar)
5+ years’ experience supporting senior executives, with exposure to high-performance environments
Proven ability to lead, mentor, or coordinate a team
Strong organizational and project management skills with attention to detail
Confidence working with international clients and remote teams
Excellent written and verbal communication skills
What Will Set You Apart
Experience building or improving processes, SOPs, or operational systems
Relevant certifications (e.g., PMP, PRINCE2, CAP, or similar)
Exposure to global organizations or distributed teams
Training or experience in leadership, coaching, or team development
go to method of application »
Minimum qualifications
BA/BSc/HND
Requirements
Use the link(s) below to apply on company website.
Executive Assistant Operations Lead
Executive Assistant
https://www.myjobmag.co.ke/apply-now/1276132
https://www.myjobmag.co.ke/apply-now/1276133
Let RezSync handle this application.
Sign up, upload your resume, and RezSync tailors your documents to roles like this one and applies for you — with a full log and a pause switch you own.
Aggregated from an external listing · View original posting