Our client, a premium interior design studio based in Nairobi, is seeking an organized, proactive, and client-focused
Executive Assistant
& Client Experience Consultant to support the Founder & CEO.
The successful candidate will manage the Founder’s client-facing schedule, coordinate the client journey, maintain an accurate CRM, and deliver an exceptional customer experience while proactively driving leads through the sales pipeline.
Key Responsibilities
Manage the end-to-end client journey by reviewing enquiries, qualifying leads, coordinating discovery calls, preparing design briefs, scheduling site visits, and ensuring every opportunity progresses to a documented conclusion.
Prepare client proposals, agreements, and other client documentation using approved templates while maintaining accurate project records and files.
Manage the Founder & CEO’s client-facing calendar by scheduling meetings, coordinating appointments, preparing meeting materials, recording meeting minutes, and following up on action items.
Proactively follow up on leads, proposals, and client enquiries to maintain pipeline momentum and maximize conversion opportunities.
Manage client communication across WhatsApp, email, Instagram, TikTok, and other approved channels, ensuring timely, professional, and consistent responses.
Maintain the CRM as the single source of truth by updating client interactions, pipeline activities, and preparing weekly sales and activity reports.
Work closely with the Founder to anticipate priorities, resolve issues proactively, recommend solutions, and ensure a seamless client experience throughout every engagement.
Key Qualifications
Bachelor’s degree in Business Administration, Marketing, Communications, Hospitality Management, or a related field.
At least 3 years’ experience in an Executive Assistant, Client Relationship, Customer Success, Sales Coordination, Business Development Support, or similar client-facing role.
Proven experience managing executive calendars, coordinating meetings, following up on leads, and maintaining CRM systems.
Excellent communication, interpersonal, organizational, and relationship management skills, with the ability to work independently in a fast-paced environment.
Previous experience in interior design, architecture, construction, real estate, hospitality, consulting, or another professional services environment will be an added advantage.
Please click on the tab below to apply:
Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.
We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.
Summit Recruitment and search Africa upholds a steadfast commitment to
sustainability,
inclusivity
, and
equality
as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.
*** Summit Recruitment & Search, as a policy, does not charge any fee as a
pre-employment or post-employment requirement***
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