Tasks & Responsibilities
Public Engagement & Donor Acquisition
Approach and engage members of the public at assigned deployment sites in a warm, professional and informed manner.
Deliver compelling and accurate narratives about MSF’s humanitarian mission, current programmes and emergency responses in Eastern Africa and beyond, including health crises, conflict zones and outbreak responses.
Create awareness of MSF’s work among individuals who may not be familiar with the organisation or its operations.
Listen to prospective donors, answer questions accurately, handle objections professionally and invite interested individuals to make a regular monthly giving commitment or single gift.
Process donor sign-ups using only MSF-approved forms or digital tools and approved donation channels.
Meet agreed daily Key Performance Indicators (KPIs) for donor sign-ups and quality of engagement.
Donor Data, Quality & Follow-up
Capture and record donor information, consent and other required details in line with MSF donor management and data protection protocols.
Ensure all information submitted through approved sign-up tools is complete, accurate and legible.
Identify and appropriately refer donor enquiries, complaints or requests that cannot be resolved within the scope of the role.
Provide timely feedback on recurring donor questions, objections, public perceptions and field-level learning to the supervisor.
Team Participation & Field Operations
Work as part of the four-person F2F pilot team and contribute to a positive, target-driven and collaborative team environment.
Attend and actively participate in all required training sessions, briefings, coaching sessions and debrief meetings.
Follow the agreed deployment schedule and field procedures, including the structured Friday, Saturday and Sunday working pattern during the pilot.
Maintain professional conduct, appropriate MSF visibility and a safe and respectful presence at all assigned locations.
Report daily activity, donor sign-ups, contacts, challenges and any incidents through the required reporting tools.
OTHER RESPONSIBILITIES
Maintaining honest, transparent, and respectful conduct in all donor interactions.
Never making false or exaggerated claims about MSF’s work to secure a donation.
Handling donor personal data responsibly and in accordance with applicable data protection legislation and MSF procedures.
Immediately reporting any safeguarding concerns, complaints, misconduct or other serious incidents to the supervisor.
Embed duty of care principles into all initiatives
Qualifications
Education
Minimum qualification of a Diploma or equivalent.
Fluency in English and Swahili; additional languages are an asset.
Experience
A minimum of 1-year relevant experience
Prior experience in sales, customer engagement, fundraising or community outreach is a priority.
The vacancy closing date is:
07thOctober 2026.
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