Job Responsibilities
Strategic Leadership and Business Growth
Offer strategic leadership and direction of the Bank's Amanah business in line with the Bank's overall strategic intentions and business plans.
Grow the Islamic Banking client and revenue base through the formulation and marketing of appropriate Shari'ah-compliant financial solutions.
Forecast, plan, implement, and monitor all Islamic Banking sales initiatives, manage expenditure within the set budget, and proactively address variances between budget and actual performance.
Client Relationship Management
Proactively lead the acquisition and development of long-term client relationships within the market to achieve excellence in customer service and loyalty.
Act as the primary point of contact for all main Islamic Banking clients, building effective cross-functional relationships within the Department/Bank to deliver effective service.
Foster strong and robust relationships with all stakeholders of the Bank, including shareholders, customers, regulators, and the community at large.
Product Development and Innovation
Ensure regular product innovation and delivery to the market to meet customer needs on a timely basis.
Develop initiatives aimed at cost minimization within the department that also increase customer convenience and service standards.
Risk and Operations Management
Oversee product and transactions management, incident management, problem management, change management, customer service management, and operational risk management within the department.
Ensure credit risk management is maintained and the book at risk is kept at acceptable levels.
Establish a management and communications structure with respective teams to ensure operational actions are executed at all times.
Reporting and Governance
Ensure timely and accurate reporting for the Islamic Banking business.
Team Leadership and People Management
Coach and mentor the team, adopting best practices in people and performance management in line with HR policies, with the aim of developing a high-performing team.
Key Performance Indicators
Asset growth
Quality and growth of Liabilities
Quality of loan Book
Insurance Business
Customer Experience Scores
Staff Engagement Scores
Other Requirements
Academic Qualifications and Certifications
Bachelor's degree in Commerce, Business, Economics, or any other business-related field from a recognized institution.
(Essential)
An MBA qualification will be an added advantage.
(Desirable)
A professional qualification in Banking and Credit Management will be an added advantage.
(Desirable)
Experience Requirements
At least 10 years' experience in business development within the banking sector/financial industry.
At least 5 years' experience in a management position, preferably within an Islamic Banking sales environment.
Technical expertise and knowledge of bank products.
Experience in service/relationship management.
Key Technical Skills
Technical expertise and knowledge of bank products
Experience in service/relationship management
Project Management skills
Excellent analytical & report writing skills
Leadership Competencies
Excellent leadership, interpersonal & team management skills
Customer focused — striking a solid balance between external and internal customer orientation
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Minimum qualifications
BA/BSc/HND , MBA/MSc/MA , Professional Certificate
Requirements
Interested and qualified? Go to
Rose Avenue Group on www.racg.co.ke
to apply
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