About the Role
We are seeking a Benefits Associate (Retirement) to join our team in Kenya. This position is 100% operations-focused and will be responsible for executing activities related to retirement plan administration, contribution reconciliation, information validation, and issue resolution, ensuring process accuracy and compliance with client requirements.
Responsibilities
Manage benefit enrollments and updates in the system based on employee and employer requests.
Process retirement plan contributions and follow up to ensure proper receipt by providers.
Identify, analyze, and resolve discrepancies related to contributions and retirement plan administration.
Create, modify, and terminate loans and retirement plans within the system.
Execute corrections and adjustments requested by clients, including calculations related to employee and employer contributions.
Maintain up-to-date payment information and transaction records in tracking tools.
Respond to internal and external client inquiries through emails, cases, and assigned tasks.
Participate in special projects related to retirement and benefits processes.
Provide operational support to the team as needed.
Perform other duties assigned by the team leader or supervisor.
Requirements
Technical degree, technological degree, or current studies in Human Resources, Business Administration, Accounting, or related fields.
Intermediate English proficiency (reading, writing, and speaking).
Intermediate knowledge of Microsoft Office tools.
Minimum of 6 months of work experience.
Preferred Experience
Benefits administration.
Human Resources.
Administrative processes.
Customer service.
Data management and reconciliations.
Competencies
Attention to detail.
Organization and process follow-up.
Teamwork.
Analytical skills.
Ability to work under pressure and manage frustration.
Customer service orientation.
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