Our client, a reputable organization in the hospitality sector, is seeking a competent and driven
ICT Assistant Manager
to support the delivery of robust, secure, and efficient technology services across their organization.
The successful candidate will assist in managing IT infrastructure, enterprise systems, cybersecurity, and user support while contributing to ongoing digital transformation initiatives.
Key Responsibilities
Assist in administering the organization’s hybrid network infrastructure including LAN/WAN, Active Directory, Windows Server, DNS, FTP, and file sharing services.
Support the management and optimization of enterprise systems – Protel Air PMS, iSelz POS, Infor Sun Financials, and Google Workspace, covering user management, error resolution, reporting, and module integrations.
Manage and monitor the FortiGate firewall, VLANs, NAT policies, IPS/IDS, antivirus, and web filtering to maintain network security and proper traffic segmentation across staff, guest, and back-office networks.
Oversee the hybrid IP telephony infrastructure and manage the Onity room lock system including encoder functionality, key card issuance, and emergency override management.
Manage the organization-wide CCTV surveillance network – including NVRs, storage, and footage review.
Oversee in-house broadcast TV and entertainment systems, coordinating with vendors on upgrades, signal integrity, and billing.
Manage ICT hardware procurement, repairs, asset inventory, CMDB updates, print solutions, and software license and contract renewals.
Conduct ICT inductions for new staff, lead departmental system refresher trainings, and coordinate vendor-led software training sessions.
Liaise with approved vendors and service providers for system upgrades, support, and contract management; assist in ICT CAPEX planning.
Lead and support digital transformation projects, ensure data protection compliance, and maintain cyber hygiene through regular review of logs and security alerts.
Key Qualifications
Minimum 5 years’ experience in IT management or systems administration within the hospitality sector.
Bachelor’s degree in Information Technology, Computer Science, or a related field; a Master’s degree is an added advantage.
Proven hands-on experience with PMS, POS, and financial systems; familiarity with Protel Air, iSelz, and Infor Sun Financials is highly desirable.
Strong working knowledge of network security, firewall administration (FortiGate), VLANs, and cloud/enterprise platforms.
Proficiency in Windows Server, Active Directory, Google Workspace administration, and IP telephony systems.
Experience with CCTV systems, physical security infrastructure, and ICT asset and vendor management.
Relevant certifications are an advantage: CCNA, CompTIA Security+/Network+, Microsoft Certified, or ITIL Foundation.
Strong analytical and problem-solving skills with a service-oriented mindset and commitment to guest experience.
Excellent communication, stakeholder management, and training delivery skills; high level of integrity.
Project management exposure (PMP or PRINCE2) and experience driving ICT CAPEX planning are added advantages.
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Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.
We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.
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sustainability,
inclusivity
, and
equality
as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.
*** Summit Recruitment & Search, as a policy, does not charge any fee as a
pre-employment or post-employment requirement***
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