Job Purpose
To provide quality customer service and facilitate clearance of Clients cargo
Key Responsibilities
Handle the day-to- day operational relationship with the Client
Receive orders from Clients (tariffs already validated through a quotation). In case of new business (new or existing client), a new quotation will be issued by Sales department in accordance with SLSM/ALSM/DILS.
Request for missing documentation and more detailed instructions if necessary from the Client.
Inform the Client of the file processing progress in real time (standard or specific report, according to quotation)
Prepare and submit shipment status reports to clients.
Manage the file processing.
Update the Client and the IFFOS on the file processing progress and update the monitoring software on the status of each file
Receive and open operation files on a daily basis.
Share shipment status with Clients on a daily basis.
Follow up on BONDS application and update on Bond status
Analyze clearance times and preparing shipment tracking updates
Prepare delivery plan to the site and follow up on delivery documents (POD, EIR)
Prepare files for Billing
Alert/Inform Management
Alert the Client in case of operational issues (potential or real) and escalate to the IFFS the issues that you are unable to handle.
Qualifications
Diploma in Clearing and Forwarding or Relevant Training from KESRA
Knowledge of Single Customs Territory.
Key Skills
Organization
Analytical
Leadership
Computer Literacy
Experience
2 Years in Clearing and Forwarding
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