Our client, a leading Ranch in Kenya, is seeking to hire an
IT & Operations Room Operator
to manage day-to-day operations room activities while providing onsite IT and network support across the Ranch.
The successful candidate will monitor communications and situational awareness systems, coordinate incident response communications, maintain accurate operational records, and ensure the Ranch’s network and Microsoft 365 environment remain functional and secure. This role requires someone who is equally comfortable operating a radio console and troubleshooting network infrastructure.
Key Responsibilities
Monitor Ranch radio communications, EarthRanger, TRBOnet, and other systems to maintain real-time situational awareness.
Coordinate communications and escalate security, wildlife, medical, and environmental incidents to the relevant teams.
Maintain accurate incident logs, records, and reports, and ensure effective shift handovers.
Conduct routine checks on communications and monitoring equipment and promptly report faults.
Maintain and troubleshoot the Ranch’s LAN, Wi-Fi, routers, switches, and access points, including basic network configurations.
Administer M365 users, licences, Teams, SharePoint, and OneDrive while providing first-line IT support to staff.
Maintain IT hardware and licence records, support basic cybersecurity controls, document technical issues, and coordinate escalations with external IT support.
Key Qualifications
Degree or Diploma in IT, Networking, Computer Science, or a related field.
3+ years experience in operations room, communications, IT support, security operations, with knowledge of radio etiquette and communication protocols.
Solid understanding of TCP/IP, DHCP, DNS, VLANs, subnetting, wireless networking, and practical experience troubleshooting switches, routers, and access points.
Hands-on experience with Microsoft 365 administration, particularly Exchange Online, Teams, SharePoint, OneDrive, user accounts, licences, and permissions.
Certifications such as CCNA, CompTIA Network+, CompTIA A+, Huawei HCIA-Datacom, or Microsoft 365 Fundamentals
Strong English and Kiswahili communication skills, sound troubleshooting ability, attention to detail.
Please click on the tab below to apply:
Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.
We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.
Summit Recruitment and search Africa upholds a steadfast commitment to
sustainability,
inclusivity
, and
equality
as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.
*** Summit Recruitment & Search, as a policy, does not charge any fee as a
pre-employment or post-employment requirement***
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