JOB PURPOSE
Our client is seeking a skilled, reliable and customer-focused Mobile Phone Repair Technician responsible for delivering fast, accurate and high-quality smartphone repair services.
The technician will diagnose and repair hardware and software faults across major smartphone brands while ensuring excellent customer service, proper spare-parts management, protection of customer devices and data, and compliance with Maydo’s quality standards.
The successful candidate must combine technical expertise, speed, accuracy, integrity and strong customer service skills.
KEY RESPONSIBILITIES
Diagnosis & Repairs
Diagnose hardware and software faults accurately on smartphones and related mobile devices.
Repair and replace screens, batteries, charging ports, cameras, speakers, microphones, buttons, connectors and other components.
Troubleshoot software issues and perform software installations, updates and resets where required.
Assess liquid/water-damaged devices and determine repair feasibility.
Perform motherboard/component-level diagnosis and repairs where technically possible.
Perform micro-soldering and connector/component replacement where required.
Work confidently across major smartphone brands, particularly Apple, Samsung and Xiaomi/Redmi.
Clearly identify whether a device can be repaired before unnecessary parts or costs are incurred.
Quality Control
Test every repaired device systematically before returning it to the customer.
Verify key functions including display, touch, charging, cameras, speakers, microphones, connectivity, buttons and other functions affected by the repair.
Ensure repairs meet Maydo’s technical and quality standards.
Minimize repeat repairs and customer returns through accurate diagnosis and quality workmanship.
Immediately report any repair that cannot meet the required quality standard.
Repair Turnaround & Productivity
Complete repairs within agreed turnaround times while maintaining high-quality standards.
Prioritize repairs according to customer commitments and operational requirements.
Manage multiple repair jobs efficiently.
Inform management immediately when a repair may take longer than the timeframe communicated to the customer.
Customer Service
Explain faults, repair requirements, pricing and expected repair timelines clearly and professionally to customers.
Provide customers with clear information regarding the condition of their devices.
Deliver professional, courteous and transparent customer service at all times.
Where appropriate, recommend relevant accessories or preventive solutions that can help protect the repaired device, such as screen protectors, cases or charging accessories.
Never recommend unnecessary repairs or products solely to increase sales.
Spare Parts, Tools & Repair Records
Maintain accurate records of all devices received and repairs performed.
Ensure every spare part used is recorded against the corresponding repair/job before the device is released.
Maintain accurate records of defective or returned parts.
Report damaged, defective, missing or low-stock spare parts promptly.
Properly account for repair tools and equipment.
Use repair tools, equipment and spare parts responsibly and minimize unnecessary wastage.
Maintain a clean, organized and safe repair workstation.
Customer Device & Data Protection
Handle all customer devices with strict care and professionalism.
Protect customer privacy and maintain strict confidentiality regarding all information and data contained on customer devices.
Do not access customer photographs, messages, accounts, files or other personal information unless access is strictly necessary for an authorized diagnostic or repair procedure.
Never copy, transfer, disclose or retain customer data.
Immediately report any accidental damage or incident involving a customer’s device to management.
Technical Development
Keep up to date with new smartphone models, technologies, common faults and repair techniques.
Continuously improve diagnostic and repair skills.
Follow Maydo’s technical procedures and participate in product or technical training when required.
QUALIFICATIONS & EXPERIENCE
Certificate or Diploma in Electronics, Telecommunications, Mobile Phone Repair or a related technical field is preferred.
Approximately 2 years or more of practical smartphone repair experience is preferred.
Candidates with less experience may be considered if they demonstrate strong technical ability during the practical assessment.
Strong practical knowledge of both Android and iOS devices.
Experience repairing multiple brands, particularly Apple, Samsung and Xiaomi/Redmi.
Strong knowledge of hardware diagnostics and component replacement.
Experience with motherboard diagnosis and micro-soldering is highly desirable.
Ability to use smartphone diagnostic, repair and micro-soldering tools safely and correctly.
Good communication and customer service skills.
Ability to work efficiently with minimal supervision.
KEY COMPETENCIES
Technical Expertise
Accurate Fault Diagnosis
Repair Quality
Speed & Productivity
Attention to Detail
Problem Solving
Customer Service
Integrity & Reliability
Organization
Accountability
Customer Data Confidentiality
Spare-Parts Control
PERFORMANCE EXPECTATIONS
The technician’s performance will be assessed using indicators including:
Quality and reliability of repairs
Repair turnaround time
Number of successfully completed repairs
Repeat repair / customer return rate
Accuracy of diagnosis
Spare-parts usage and accountability
Accuracy of repair records
Customer satisfaction
Care of customer devices
Cleanliness and organization of the technical workspace
Compliance with Maydo’s repair and customer-service standards
Specific targets may be established by Maydo based on repair volumes and operational requirements.
PRACTICAL TECHNICAL ASSESSMENT
Shortlisted candidates will be required to complete a practical technical assessment before final selection.
The assessment may include:
Hardware fault diagnosis
Smartphone disassembly and reassembly
Screen and/or battery replacement
Charging-port or connector diagnosis
Software troubleshooting
Post-repair quality-control testing
Identification and correct use of repair tools
Micro-soldering or board-level diagnosis for candidates claiming advanced repair skills
Final selection will be based on demonstrated practical ability, repair quality, diagnostic skills, working method and customer-service attitude — not solely on qualifications or years of experience.
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