Overview
The Operations Manager is responsible for planning, coordinating, and overseeing the end-to-end distribution operations of products to ensure efficient inventory management, timely deliveries, excellent customer service, cost control, compliance with company policies, and achievement of business objectives. The role ensures optimal utilization of people, vehicles, warehouses, and distribution resources while maintaining high safety and operational standards.
Job description
Distribution Operations Management
Plan and coordinate daily distribution activities.
Ensure timely loading, dispatch, and delivery of products.
Monitor delivery performance across all routes.
Ensure customer orders are fulfilled accurately and on time.
Develop efficient delivery schedules.
Fleet Management
Oversee utilization of company vehicles.
Ensure preventive maintenance schedules are followed.
Monitor vehicle fuel consumption.
Minimize vehicle downtime.
Ensure all vehicles comply with legal and safety requirements.
Warehouse Operations
Oversee receiving, storage, and dispatch of products.
Ensure FIFO/FEFO principles are followed.
Monitor warehouse space utilization.
Ensure stock accuracy.
Coordinate regular stock counts.
Inventory Management
Maintain accurate inventory records.
Investigate inventory variances.
Reduce stock losses and damages.
Monitor stock ageing.
Coordinate stock reconciliation with Finance.
Customer Service
Ensure timely order fulfillment.
Resolve customer delivery complaints.
Improve service levels.
Maintain strong relationships with key customers.
Cost Control
Prepare and monitor operational budgets.
Control fuel costs.
Reduce vehicle maintenance costs.
Monitor warehouse-operating expenses.
Identify cost-saving opportunities.
Team Leadership
Supervise operations personnel.
Set departmental objectives.
Conduct performance reviews.
Identify staff training needs.
Build a high-performance culture.
Compliance & Safety
Ensure compliance with KBL distribution standards.
Enforce Occupational Health and Safety (OHS) procedures.
Ensure compliance with transport regulations.
Conduct safety audits.
Promote safe warehouse operations.
Reporting
Prepare regular reports on:
Distribution performance
Delivery turnaround time
Fleet utilization
Inventory status
Operational costs
Customer service performance
Staff productivity
Route performance
Continuous Improvement
Improve operational efficiency.
Introduce process improvements.
Optimize delivery routes.
Implement productivity initiatives.
Support digital transformation projects.
Requirements
Qualifications
Bachelor Degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or related field.
Professional certification in Supply Chain or Logistics is an added advantage.
Driving License
Experience
Minimum 5–8 years' experience in FMCG distribution.
At least 3 years in a management role.
Experience managing large fleets.
Experience managing warehouse operations.
Experience in beverage distribution is an added advantage.
End Date 28th October 2026
Minimum qualifications
BA/BSc/HND
How to apply
Use the link(s) below to apply on company website.
Quantity Surveyor
Operations Manager
https://www.myjobmag.co.ke/apply-now/1348370
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