Our client, a leading private ranch in Kenya, is seeking to hire an
Operations Room Supervisor
. This is a senior tactical role responsible for leading the operations centre during assigned shifts, coordinating incident response, and ensuring operational readiness across all communication, monitoring, and reporting systems.
The successful candidate will serve as the first point of command during critical incidents, exercising sound judgement and decisive leadership under pressure.
Key Responsibilities
Lead the operations room during assigned shifts, coordinating operators and ensuring effective monitoring, communication, and information flow.
Command incident response processes, ensuring incidents are assessed, prioritized, escalated, and coordinated in line with established procedures.
Maintain operational readiness of communication, monitoring, dispatch, and incident management systems, identifying and escalating equipment or system gaps.
Manage radio communications, ensuring proper net management, channel discipline, call protocols, and adherence to communication procedures.
Monitor and coordinate field operations, maintaining situational awareness and supporting teams with timely information and tactical direction during incidents.
Prepare accurate operational reports and shift handovers, documenting incidents, actions taken, outstanding issues, and relevant operational trends.
Identify capability gaps in equipment, procedures, systems, or personnel and provide practical recommendations to senior management to strengthen operational effectiveness.
Key Qualifications
A Degree or Diploma in Security Management, ICT, Criminology /KCSE qualification with a minimum grade of B in Mathematics and English.
5 years’ experience in security, military, law enforcement, wildlife protection, or an operations centre environment.
Demonstrated tactical or command experience, with the ability to remain calm and decisive during high-pressure incidents.
Strong knowledge of radio communication protocols, including net management, channel discipline, escalation procedures, and operating protocols.
Strong IT literacy and systems aptitude, with experience operating or supervising multi-platform monitoring, dispatch, or incident management systems.
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Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.
We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.
Summit Recruitment and search Africa upholds a steadfast commitment to
sustainability,
inclusivity
, and
equality
as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.
*** Summit Recruitment & Search, as a policy, does not charge any fee as a
pre-employment or post-employment requirement***
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