Our client, a leading ranch in Kenya, is seeking to hire an
Operations Room Overwatch Operator
to support its 24/7 operations centre.
The role is responsible for maintaining situational awareness across the ranch, monitoring communications and tracking systems, coordinating incident response, and ensuring accurate operational records. The position is field-based and requires flexibility to work rotating day and night shifts.
Key Responsibilities
Monitor and manage radio communications, ensuring clear and timely communication across all assigned channels.
Monitor EarthRanger and TRBOnet systems, tracking patrols, field units, wildlife movements, GPS locations, and anomalies.
Coordinate emergency communications during security, wildlife, medical, and environmental incidents, escalating as required.
Maintain accurate operations-room logs of incidents, communications, system activities, and escalations.
Prepare operational reports and records using Microsoft 365 tools, including Word, Excel, SharePoint, Teams, and Outlook.
Conduct routine system and equipment checks, identifying and reporting technical or communication faults.
Conduct effective shift handovers, communicating active incidents, system status, pending actions, and key operational information.
Key Qualifications
Degree or Diploma in ICT, Communications, Security, or a related field.
3+ years’ experience in an operations room, communications, security, dispatch, control room, or similar environment.
Strong IT and Microsoft 365 proficiency, particularly in Teams, Outlook, Excel or SharePoint.
Experience with radio communication and dispatch systems, including radio etiquette, channel discipline, call routing, GPS tracking, and escalation procedures; experience with TRBOnet or MOTOTRBO is highly desirable.
Experience with EarthRanger or similar monitoring and incident-management platforms, such as SMART or Tracks.
Strong communication skills in English and Kiswahili, with relevant radio operator certification such as a Kenya Communications Authority Radio Operator Certificate, KCAA RRTOC, Amateur Radio Operator Licence.
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