About the job
Analyze client configuration requests and design customized solutions to achieve their specific goals.
Implement customized product systems to address the unique business requirements of each client.
Provide timely and effective responses to client inquiries via email and phone, ensuring clear and efficient communication.
Responsible for managing incoming calls in a phone queue and delivering exceptional customer service by addressing inquiries, resolving issues, and providing accurate information.
Regularly maintain and update all project-related documents and tracking systems.
Responsible for establishing and reviewing cases and tasks in Clientspace to ensure records are organized and up to date.
Advise clients on best practices and offer guidance for optimal software utilization.
Conduct comprehensive system training, testing, and troubleshooting to support clients effectively.
Collaborate with team members on software releases and actively participate in ongoing training sessions.
Lead peer training sessions and serve as a subject matter expert on software, fostering collaboration and knowledge sharing.
Skills
At least 1 year and a half of experience in corporative client facing related positions technical or bachelor degree in any administrative/HR field High level of english Experience in clientspace is prefered
go to method of application »
Minimum qualifications
Diploma
Requirements
Use the link(s) below to apply on company website.
Senior Client Solutions Specialist
Payroll Associate
https://www.myjobmag.co.ke/apply-now/1257726
Let RezSync handle this application.
Sign up, upload your resume, and RezSync tailors your documents to roles like this one and applies for you — with a full log and a pause switch you own.