ABOUT THE ROLE
Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team.
The Product Associate – Operations is responsible for improving how Zamara Retail operates by identifying inefficiencies in time use, consistency, and visibility, and addressing them through process design, data analysis, and technology enablement. The role focuses on improving workflows, strengthening operational insight, and enabling teams to work more effectively to support a faster, more consistent, and scalable operating model.
KEY ROLES AND RESPONSIBILITIES
In more detail, the areas of responsibility include
Process Design & Improvement
Conduct structured end-to-end reviews of retail customer journeys to surface inefficiencies, identify root causes, and translate findings into a prioritised improvement plan
Design, document, and implement SOPs for critical retail processes, ensuring they are clear, practical, and consistently applied, and reviewed regularly
Identify automation and technology enablement opportunities across the retail team; scope requirements and work with IT to deliver solutions that reduce manual effort and operational risk
Lead the adoption of new tools and systems within the retail team, managing change communications, training, and uptake measurement
Serve as the retail team’s liaison with IT, Operations, Governance Risk & Compliance (GRC), and Analytics to sequence and deliver the operational improvement agenda
Data, Analytics & Reporting
Build and maintain dashboards and performance reports that give leadership accurate, timely visibility into team productivity, client service delivery, pipeline health, and commercial performance
Develop and maintain the retail team’s data architecture, working with IT and Analytics to ensure data is well-structured, reliable, and accessible for decision-making
Prepare product-client analytics that support strategic and commercial decisions across the retail business
Drive data quality and integrity across retail systems including the CRM and client management platforms, establishing standards that make reporting reliable
Translate analytical findings into clear, actionable recommendations – presenting insights in a way that drives decisions, not just informs them
Operational Management
Own the retail team’s operational reporting framework, trackers, KPIs, and project logs, keeping them current and always fit for purpose
Identify and resolve operational issues systematically, ensuring closure in line with division standards and timelines
Coordinate with functional teams across the organisation to ensure retail operational priorities are delivered on schedule and to the required standard
Support the retail leadership team with structured project coordination and special strategic assignments
KEY SKILLS AND QUALIFICATION
The following experience is preferred:
Bachelor’s degree in a business-related field, Data Science, Statistics, or a related quantitative discipline is equally considered
Minimum of 3-5 years’ experience in business operations, process improvement, data analytics, or a related field
Demonstrated experience in SOP development, process mapping, and workflow design
Proficiency in data and productivity tools – Excel, Power BI, or equivalent; exposure to SQL, Python, or data science tools is an advantage
Track record of translating data and analysis into business recommendations that drive operational decisions
Experience working across cross-functional teams to deliver operational outcomes
Exposure to CRM systems and an understanding of how data quality underpins business performance
Business Acumen
The following personal qualities are preferred:
Analytical thinking
Precision
Problem Solving
Assertive
Proactive and self-directed
Strategic Execution
Social and interpersonal skills
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