Program Excellence Officer - (PEO)

ABOUT THE COMPANY

Living Goods aims to save lives at scale by supporting digitally empowered community health workers. We work with governments and partners to leverage smart mobile technology, rigorously strengthen performance, and relentlessly innovate to cost-effectively deliver high-quality, impactful health services.

Living Goods leverages a powerful combination of catalytic technology, high-impact training, and quality treatments that empower government community health workers (CHWs) to deliver quality care to their neighbors’ doorsteps. These CHWs also earn meaningful compensation and enhance their stature in the process, reinforcing a virtuous cycle of trust. We are deeply focused on systemic change, and partner with governments and other partners to transform access to primary health care for mothers and children. We put patients first and strive to create a world in which every mother gives birth safely and no child dies from an easily treatable–or preventable–disease like malaria, pneumonia, or diarrhea. We believe universal health care is possible when community health workers (CHWs) are equipped to serve as the engine for stronger health systems.

Living Goods is a nonprofit, but we apply best practices borrowed from the private sector to drive measurable results and ensure cost-effective services. We’re nimble and quick-footed, and hold ourselves accountable to quantifiable and aggressive targets designed to drive health impact. We’re idealistic—but pragmatic—and we push ourselves to learn, adapt, and optimize our approaches in cases where we fail to meet targets or when local circumstances change.

We’re also fanatical about numbers. By maintaining our focus on measurable data, we’ve found technology and analytics are valuable allies in driving cost-effective, high-quality community health programs. We infuse data into our end-to-end operations, from real-time performance management to preventing stock-outs of essential medicines, monitoring disease outbreaks, ensuring equity in treatment, and closing gaps in patient referrals to full-service health facilities.

Role Title:

Program Excellence Officer (PEO)

Type:

Full Time

Department:

Program Delivery

Reports To:

Senior Program Manager

Location:

Kenya

About Living Goods:

Living Goods endeavours to improve access to essential healthcare services in underserved regions, particularly in sub-Saharan Africa. We believe community health is critical to deliver Universal Health Coverage and that community health workers (CHWs) are essential, because they bring health services to people’s doorsteps. But to truly make an impact, CHWs need to be digitally empowered, equipped with treatments, effectively supervised, and compensated. We also help governments transform their community health systems and workforces.

Purpose of the Role:

The Program Excellence Officer (PEO) plays a central role in coordinating, implementing, and monitoring Living Goods’ Technical Assistance (TA) model within an assigned county. The PEO ensures the delivery of high-quality, data-driven, and government-aligned technical support to strengthen community health systems. The position works closely with the County Health Management Team (CHMT) and other partners to institutionalize TA interventions, promote performance management, and build sustainable capacity for effective service delivery.

Key focus areas:

High performance (Achievement of KPIs)

Quality standards

Institutionalization of PM best practices

Documentation and Knowledge management

County commitment and ownership

Roles and Responsibilities:

1. Program Coordination & Implementation (30%)

Coordinate day-to-day implementation of Living Goods’ TA model activities in the assigned county, ensuring alignment with County and MOH priorities.

Lead development, execution, and tracking of county-level TA workplans, ensuring timely delivery of trainings, supervision activities, review meetings, and other planned interventions.

Monitor progress of county-level Improvement Operational Plans (IOPs), identify bottlenecks, and escalate issues requiring higher-level support.

Facilitate cross-functional coordination with digital health, MEAL, technical, and finance teams to ensure cohesive delivery of TA activities.

Influence adoption and institutionalization of supervision frameworks and support implementation of innovative solutions that strengthen county health systems.

2. Technical Assistance & Capacity Strengthening (20%)

Strengthen CHMT and SCHMT capacity in supervision, data use, planning, budgeting, and performance management practices.

Provide hands-on mentorship to county and sub-county teams, promoting evidence-based decision-making and continuous learning.

Coordinate county and sub-county review forums, ensuring integration of data insights, digital tools, and adaptive management.

Collaborate with Digital Health teams to enhance effective use of eCHIS and other systems for monitoring and reporting.

Document and disseminate lessons learned, innovations, and success stories to inform ongoing program improvement.

3. Partnership & Stakeholder Engagement (15%)

Serve as the focal liaison between Living Goods and the County Department of Health, maintaining strong communication and collaborative relationships.

Represent Living Goods in county-level TWGs, planning meetings, and coordination platforms, ensuring alignment within the broader county health ecosystem.

Support advocacy efforts with county leadership (CEC Health, Directors, CHMTs) to advance domestic financing, policy adoption, and institutionalization of community health priorities.

Ensure visibility, credibility, and integration of Living Goods’ TA inputs within county-led structures and processes.

4. Data, Monitoring & Learning (20%)

Ensure timely, accurate collection, validation, and reporting of performance data in collaboration with MEAL and data teams.

Lead monthly data review meetings, learning sessions, and performance discussions at county and sub-county levels.

Facilitate data quality audits (DQAs), track implementation of recommendations, and ensure findings inform IOP updates.

Promote effective use of dashboards (eCHIS, DHIS2, AfyaBI) to drive evidence-based decision-making and continuous performance improvement.

5. Operations, Finance & Administration (5%)

Support operational, financial, and administrative planning for county-level TA implementation in partnership with Finance and Operations teams.

Ensure prudent use of resources and full compliance with Living Goods’ financial, operational, and procurement policies.

Monitor partner and vendor engagements to ensure timely, quality delivery and accountability.

Coordinate logistics for trainings, supervision visits, review meetings, and other field activities.

6. Risk Management & Compliance (10%)

Identify and report emerging operational, political, security, or implementation risks, and propose proactive mitigation measures.

Ensure adherence to safeguarding, PSEAH, anti-fraud, and data protection standards in all county operations.

Anticipate risks associated with political transitions (including the 2027 elections) and support counties to maintain program continuity.

Strengthen county ownership and reduce dependency by embedding TA practices, tools, and systems into county structures for long-term sustainability.

Qualifications & Experience:

Bachelor’s degree in relevant field

A minimum of 7 years relevant experience, with supervisory skills

Strong coordination and project management skills

Analytical and data interpretation abilities

Relationship-building and partnership management

Problem-solving and adaptive learning

Integrity, accountability, and results orientation

Strong written and oral communication skills

Equal Opportunity:

Living Goods is an equal opportunity employer and will consider every qualified applicant for employment. Living Goods does not discriminate based on race, ethnicity, national origin, ancestry, religion, gender, sexual orientation or disability.