Key Responsibilities
Welcome guests and support registration and check-in
Assist with check-out, approved payments and receipt issuance
Provide guests with information and coordinate requests
Handle guest concerns professionally and escalate where necessary
Maintain accurate guest records, logs and shift handovers
Protect guest privacy and report safety or emergency concerns
What we’re looking for:
Certificate or Diploma in Hospitality, Front Office Operations or a related field
At least 2 years’ relevant reception or front office experience
Hospitality experience is highly preferred
Strong guest service and communication skills
Professional, calm and welcoming presentation
Good attention to detail and discretion when handling guest information
Strong teamwork, integrity and awareness of guest safety
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