Key Responsibilities
Educate members on healthcare options, benefits, and services.
Support cancer diagnosis, treatment coordination, survivorship, and supportive care.
Conduct clinical assessments, prioritise needs, and guide appropriate care.
Refer members to specialists, expert medical opinions, and complex case management.
Coordinate virtual primary care, diabetes management, physical therapy, behavioural health, and other programmes.
Provide evidence-based health education and follow-up support.
Maintain accurate clinical records and comply with HIPAA and applicable privacy requirements.
Collaborate with multidisciplinary teams and support continuous improvement.
Qualifications & Requirements
BSN or equivalent nursing qualification.
Active, unrestricted RN license and active Nurse Licensure Compact (NLC) license or applicable eligibility.
Minimum 3 years of recent direct patient care experience.
Strong clinical assessment, triage, critical-thinking, communication, and digital skills.
Oncology, telephonic triage, medical-surgical, maternity, emergency, behavioural health, or home healthcare experience preferred.
Knowledge of medical benefits, insurance claims, and care coordination advantageous.
Compassion, empathy, confidentiality, and commitment to professional development.
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