Requirements:
Diploma or degree preferable in a business-related course
Call-centre experience on conventional books, hard/late collections
Proficiency with Microsoft Office, CRM or collections software; comfort in data entry and reporting
Polished telephone etiquette, persuasive negotiation skills, and strong listening ability
Empathy balanced with professionalism; ability to handle conflict and stressful conversations calmly
Resilient under pressure, goal-driven, highly organized and deadline-oriented
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Minimum qualifications
BA/BSc/HND , Diploma
Requirements
Send your CV to
recruitment@ideon.co.ke
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