Job Description
Handle inbound and outbound calls, emails, and online inquiries.
Create, modify, and cancel reservations accurately in the PMS.
Promote room types, packages, upgrades, and special offers to maximize revenue.
Upsell and cross-sell services in line with revenue strategies.
Provide accurate information about room availability, rates, facilities, and policies.
Respond promptly and professionally to guest inquiries and complaints.
Ensure a positive guest experience from first contact to confirmation.
Maintain accurate guest profiles and reservation details.
Any other duties as assigned
Qualifications
ALL about you:
Experience with OPERA property management system or similar
Relevant experience in a similar role
Experience with Groups is advantageous
Service oriented with an eye for detail
Confident & articulate communication, relationship & networking skills
Time management skills with the ability to multitask
Entrepreneurial spirit with drive, ambition & high level of energy
Passion for hospitality
Experience in the Hotel Industry
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Minimum qualifications
BA/BSc/HND
Requirements
Use the link(s) below to apply on company website.
Reservations Agent
Hostess
https://www.myjobmag.co.ke/apply-now/1294795
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