Key Responsibilities
Ensure daily reservations accuracy rates, compliance from segment and source system close-out when necessary and rate availability
Ensure client’s satisfaction and adherence to Kempinski service standards
Follow internal credit policy.
Follow up on lost business and bring information about them to the knowledge of the department superiors
Spot-check reservations made previous day and check all VIP arrivals
Follow the internal up-sell programme for Reservations department
Ensure email response within the 24hour policy
Convert enquiries through telephone and direct bookings
Cross-sell Olare Mara to Villa Rosa guests and vice-versa
Perform any other duty as assigned to them by management
Skills, Knowledge and Expertise
DESIRED SKILLS AND QUALIFICATIONS
Kenyan Citizen
Good knowledge for Opera PMS
At least two years previous experience in a Reservations role
Excellent proficiency in English both written and spoken
Sales and guest relations skills
Detail oriented
Good communication and listening skills
Demonstrate energy and enthusiasm
Ability to identify errors and proper reporting
Let RezSync handle this application.
Sign up, upload your resume, and RezSync tailors your documents to roles like this one and applies for you — with a full log and a pause switch you own.