About the Role
We are looking for a motivated and results-driven Call Center Sales Representative to join our team in Nairobi. The ideal candidate will have a strong sales mindset, excellent communication skills, and a passion for delivering exceptional customer service while meeting sales targets.
As a key member of our team, you will engage with customers, promote membership programs, overcome objections, and drive sales through effective communication and relationship-building.
Key Responsibilities
Provide excellent customer service to retain existing customers and attract new ones.
Maintain phone availability for at least 82% of the shift.
Present and demonstrate the value of membership programs, providing up to three rebuttals when appropriate.
Control and direct calls effectively while interpreting customer needs.
Promote and sell services and products to customers.
Handle approximately 4 calls per hour (around 40 calls per day).
Overcome objections and successfully close sales opportunities.
Upsell products, services, and membership programs.
Accurately use order management systems, phone systems, and promotional offers.
Meet individual and team performance goals.
Requirements
Minimum 1 year of experience in Call Center Sales.
Advanced English level (C1) is required.
Strong sales, negotiation, and closing skills.
Ability to handle objections confidently and professionally.
Excellent verbal communication and interpersonal skills.
Customer-focused mindset with a positive attitude.
Ability to multitask and work in a fast-paced environment.
Comfortable working rotating shifts, including weekends and overnight schedules.
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