Senior Relationship Manager – MFI

About the Role

Reporting to the Director, Branch & Distribution, the Senior Relationship Manager will be responsible for generating revenues by effectively marketing, building and maintaining relationships in Micro Finance Institutions (MFI).

Key Responsibilities

Service Delivery Management

Drive profitable business and growth for the company across all lines of business

Preparation of revenue and expense budgets for the MFI channel

Analyse market trends, customer needs and competitor offering to identify new opportunities, develop new products or improve existing products.

Prepare regular and periodic reports to management that provide the overall strategic performance of the business

Build and maintain strategic alliances for business growth with intermediaries and industry stakeholders.

Debt collection: adherence to the company credit control policy and facilitate reconciliation of accounts

Develop and manage SLAs, quotations, and tender submissions, ensuring timely delivery to clients and intermediaries.

Corporate Account management: Facilitate, negotiate and coordinate renewal of key client accounts within the function

Product trainings to bank intermediaries and clients.

Recruit, train, motivate and retain strategic alliances for business growth with MFIs and industry stakeholders.

Constantly updating clients on new and existing products.

Design and develop need-based products for various banks and intermediaries

Staff Management

Train and mentor Bancassurance MFI relationship officers

Performance appraisals for the team

Champion continuous improvement amongst the team

Ensure team members have adequate, functional tools for execution of their duties

Attract, and retain talent base

Audit, Compliance and Risk Management

Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.

Ensure that as a staff you actively contribute to the department/division attaining a “good” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the Company.

Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels

Who We’re Looking For

Qualifications

Bachelor’s degree in a related field

Minimum of 5 years of relevant experience.

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Minimum qualifications

BA/BSc/HND

Requirements

Use the link(s) below to apply on company website.

Senior Relationship Manager – MFI

Business Development Officer – Marine, Liability and Travel

https://www.myjobmag.co.ke/apply-now/1296002