Our client, a global leader in labelling and packaging materials and solutions, is seeking to hire a
Senior Technical Sales Executive
. The successful candidate will be responsible for managing and growing relationships with existing customers, converters, distributors, and prospective clients.
The role will focus on promoting the company’s products and solutions, expanding the customer network, increasing market share, and delivering high levels of technical and commercial support to customers.
Key Responsibilities
Conduct market and customer-needs analysis, identify growth opportunities, and develop innovative sales strategies to achieve monthly, quarterly, and annual revenue targets.
Generate and follow up on sales leads, maintain a detailed opportunity pipeline with prospective values, and improve conversion rates in line with agreed performance targets.
Develop and execute strategic territory and key-account plans aimed at expanding the brand’s market presence, growing the customer base, and maximizing return on time invested.
Manage relationships with existing customers, prospective clients, converters, distributors, and channel partners while maintaining a minimum of four customer visits per day and submitting timely visit reports.
Prepare customer value propositions and provide management with regular reports on customer needs, market trends, competitor activity, sales opportunities, product performance, and potential new products or services.
Participate in Sales and Operations Planning meetings by providing input on sales forecasts, forecast accuracy, slow-moving and obsolete stock, customer demand, and emerging risk areas.
Manage commercial negotiations relating to pricing, discounts, rebates, credit terms, and cash-on-delivery arrangements in accordance with approved company policies and authorization procedures.
Provide on-site technical support, investigate customer complaints, diagnose product or application challenges, and collaborate with Quality Control, Product, Business Development, and regional technical teams to implement effective corrective actions.
Manage the end-to-end customer complaint process by ensuring complaints are recorded within 24 hours, maintaining technical visit and complaint-resolution records, analyzing recurring issues, and communicating final outcomes to customers.
Maintain accurate customer, account, visit, pricing, product-qualification, and opportunity records in Salesforce and other company systems, while supporting credit control, customer service, marketing initiatives, and regional digital programmes.
Key Qualifications
Relevant educational background in packaging, printing, or a related field.
Strong knowledge and understanding of packaging and labeling applications, with the ability to identify, troubleshoot, and resolve technical issues.
Knowledge of the local market and customer base will be an added advantage.
Excellent communication skills, strong attention to detail, sound numerical ability, high computer literacy, and the ability to perform effectively under pressure in a fast-paced environment are essential.
Please click on the tab below to apply:
Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.
We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.
Summit Recruitment and search Africa upholds a steadfast commitment to
sustainability,
inclusivity
, and
equality
as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.
*** Summit Recruitment & Search, as a policy, does not charge any fee as a
pre-employment or post-employment requirement***
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