Job Summary
Oversee the daily operaIons of the spa, ensuring excepIonal guest experiences, smooth staff coordinaIon, and adherence to hotel service standards. Acts as a key point of contact for guests and therapists during shiQs.
Key Responsibilities
Supervise daily spa operations, including scheduling, treatment room readiness, and guest flow
Lead, train, and motivate spa therapists, receptionists, and attendants
Handle guest inquiries, feedback, and service recovery professionally
Monitor inventory of spa products and supplies, and coordinate reordering
Ensure compliance with hygiene, safety, and licensing regulations
Assist with rostering, performance monitoring, and on-the-job coaching of staff
Support achievement of spa revenue targets through upselling and retail sales
Maintain cleanliness, ambiance, and presentation standards throughout the spa
Prepare shift reports and communicate updates to the Spa Manager
Requirements
Diploma/certification in spa therapy, cosmetology, or hospitality management
2–4 years’ experience in a spa environment, with at least 2 years in a supervisory role
Strong knowledge of spa treatments, products, and wellness trends
Excellent guest service, leadership, and communication skills
Ability to work flexible hours, including weekends and holidays
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How to apply
Interested and qualified? Go to
Enashipai Resort & Spa on www.enashipai.com
to apply
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