Job Purpose
The Quality Associate – ICT Department will assist in the design, implementation, and continuous improvement of quality, compliance, and risk management frameworks that align with institutional standards and regulatory requirements. This role champions a culture of accountability and excellence by assisting in internal and external audits (including IT-specific audits such as PWC), managing departmental risk registers, and ensuring timely closure of non-conformities through effective internal controls. The Quality Associate will also assist in providing staff capacity-building through the planning and delivery of both quality-specific and professional development trainings. In addition, the role will assist in the ICT project tracking system, follow up with project owners on deliverables, and ensure strategic alignment of project milestones. Through policy governance, audit coordination, stakeholder engagement, and data-driven reporting, the Quality Associate will assist ensure that the ICT Department operates efficiently, complies with applicable standards, and contributes meaningfully to institutional goals.
Key responsibilities
Quality Management & Compliance
Assist in the development, implementation, and continuous improvement of quality management systems tailored to ICT operations
Assist in internal audits and guide departmental teams in preparation for external audits, including specialized IT audits (e.g., PWC)
Champion departmental compliance with institutional standards (ISO 9001, JCIA) and ICT-specific service frameworks
Assist drive closure of non-conformances through strategic CAPA initiatives
Ensure ICT services are delivered in accordance with documented quality standards and SLAs
Compliance Monitoring, Reporting & Strategic Input
Assist in the preparation of departmental quality and compliance reports for ICT
Analyze trends from audits, risks, and compliance KPIs to provide strategic recommendations
Present findings and insights in ICT performance reviews and planning sessions
Assist align departmental quality and compliance goals with institutional priorities
Policy & Document Control
Draft, review, and maintain departmental policies, SOPs, and guidelines
Ensure that the centralized filing system for all quality and compliance records are in order.
Risk Management & Internal Controls
Assist in the identification, evaluation, and mitigation of ICT-specific operational and strategic risks
Maintain and regularly update the departmental risk register and internal controls framework
Guide teams in implementing risk reduction measures and ensure consistent follow-through
Advise ICT on emerging risks and recommended controls during strategic reviews
Ensure risk and control awareness is embedded in daily departmental operations
Training & Capacity Building
Spearhead the planning and delivery of departmental training initiatives for both quality and professional development
Assess capacity gaps and develop targeted training plans for ICT staff at all levels
Assist in quality awareness campaigns and workshops to embed best practices
Track training compliance and impact and report outcomes to your direct reports.
Logistics Coordination
Organize logistics for audits, meetings, trainings, and events
Liaise with stakeholders to ensure timely execution of departmental initiatives
Administrative & Budgetary Support
Schedule and coordinate departmental meetings
Maintain records, manage correspondence
Track budget items related to quality and compliance activities
Project Oversight & Performance Monitoring
Assist in the administration and management of the departmental project tracking tool.
Monitor project implementation progress and flag delays or risks.
Engage with project owners to follow up on timelines, milestones, and action items
Consolidate and report on departmental project status to your direct report(s)
Promote accountability and visibility across ongoing initiatives
Qualifications, Experience and Skills required:
Bachelor’s Degree in IT, Computer Science, Quality Management, or related field.
Certified Information Systems Auditor (CISA)
Relevant Experience
Minimum 3 years of experience in administrative or technical roles within ICT
Experience with quality, risk, or compliance roles preferred
Proven track record in coordinating audits, training, and documentation systems
Knowledge of quality management systems
Excellent organizational, communication, and report-writing skills
Strong coordination and follow-up abilities
Proficiency in Microsoft Office Suite and document management tools
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Minimum qualifications
BA/BSc/HND
Requirements
Use the link(s) below to apply on company website.
Quality Associate - ICT
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https://www.myjobmag.co.ke/apply-now/1341975
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