About the Role
We are looking for a results-oriented and experienced Supply Chain professional to lead our Order Fulfilment & Logistics function.
The successful candidate will oversee the end-to-end order fulfilment process, ensuring customer orders are processed accurately, dispatched efficiently and delivered on time and at an optimised cost.
Key Responsibilities
Monitor and drive key service indicators including OTIF, order accuracy, delivery lead times and pending orders.
Manage and resolve customer complaints related to order processing, dispatch and delivery, including root-cause analysis and corrective actions.
Monitor and optimize transport and logistics costs, vehicle utilization, route efficiency and third-party transporter performance.
Lead and develop the Order Processing, Dispatch & Logistics team, driving productivity, accountability, accuracy and achievement of agreed KPIs.
Drive automation, digitization and process-improvement initiatives across order processing, dispatch, POD management and logistics.
Identify manual and repetitive activities that can be automated or simplified and measure the benefits achieved through time savings, cost reduction, improved turnaround times and reduced errors.
Drive effective utilization of Microsoft Dynamics 365 Business Central, CRM and other digital tools to improve process visibility, data accuracy and operational efficiency.
Provide timely performance reporting, identify operational gaps and implement corrective and continuous-improvement actions.
Qualifications & Experience
Bachelor’s degree in Supply Chain Management, Commerce, Procurement & Supplies Management or a related field from a recognised institution.
At least 5 years’ relevant work experience, preferably in a busy manufacturing environment, including experience in a senior position.
Strong knowledge and understanding of inventory management practices, including ABC analysis and cycle counting.
Excellent knowledge of inventory management software.
Experience working with Microsoft Dynamics 365 Business Central or similar ERP systems is an added advantage.
Strong analytical, logistical and problem-solving skills.
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