Support Manager (Military) – Isiolo, Kenya

Our client, a global leader in defence and security solutions, is seeking to recruit a

Support Manager

to oversee customer support operations and training system delivery in Kenya.

The successful candidate will play a critical role in supporting military training operations, ensuring operational excellence, maintaining advanced simulation systems, and building strong customer relationships while delivering high-quality support services in line with contractual requirements. The position is based in Isiolo Kenya, with local and international travel requirements.

Key Responsibilities

Lead and manage site operations while ensuring compliance with contracts, regulations, policies, and operational procedures.

Coordinate customer operational support by working with local and international teams, proactively identifying and resolving issues to maintain smooth operations.

Build strong customer relationships and act as the primary contact for training support, collaborating with planners and leaders to optimize training effectiveness.

Maintain operational availability of all equipment in accordance with the agreed contract, carrying out routine maintenance and repairs as necessary.

Ensure that the training systems delivered & Simulation are maintained and that the configuration is optimized.

Ensure spare stock holdings are fit for purpose and that they meet the requirements of the support contract.

Act quickly on requests from the customer, fulfilling them where appropriate and finding alternative solutions when needed.

Deploy on field exercises in support of Kenyan and multinational Armed Forces, providing field-based and back-office support to your team and the customer.

Key Qualifications

Strong understanding of Integrated Logistic Support (ILS) and operational support delivery.

MUST HAVE

experience working in a military training environment.

Leadership experience within military, defence, technical support, or operational environments.

Technical troubleshooting, analytical, and problem-solving skills.

Financial management and budget oversight experience.

Fluency in English and Swahili, with ability to travel locally and internationally(Passport).Bottom of Form

Please click on the tab below to apply:

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.

We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

Summit Recruitment and search Africa upholds a steadfast commitment to

sustainability,

inclusivity

, and

equality

as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.

*** Summit Recruitment & Search, as a policy, does not charge any fee as a

pre-employment or post-employment requirement***

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