ABOUT THE COMPANY
Living Goods aims to save lives at scale by supporting digitally empowered community health workers. We work with governments and partners to leverage smart mobile technology, rigorously strengthen performance, and relentlessly innovate to cost-effectively deliver high-quality, impactful health services.
Living Goods leverages a powerful combination of catalytic technology, high-impact training, and quality treatments that empower government community health workers (CHWs) to deliver quality care to their neighbors’ doorsteps. These CHWs also earn meaningful compensation and enhance their stature in the process, reinforcing a virtuous cycle of trust. We are deeply focused on systemic change, and partner with governments and other partners to transform access to primary health care for mothers and children. We put patients first and strive to create a world in which every mother gives birth safely and no child dies from an easily treatable–or preventable–disease like malaria, pneumonia, or diarrhea. We believe universal health care is possible when community health workers (CHWs) are equipped to serve as the engine for stronger health systems.
Living Goods is a nonprofit, but we apply best practices borrowed from the private sector to drive measurable results and ensure cost-effective services. We’re nimble and quick-footed, and hold ourselves accountable to quantifiable and aggressive targets designed to drive health impact. We’re idealistic—but pragmatic—and we push ourselves to learn, adapt, and optimize our approaches in cases where we fail to meet targets or when local circumstances change.
We’re also fanatical about numbers. By maintaining our focus on measurable data, we’ve found technology and analytics are valuable allies in driving cost-effective, high-quality community health programs. We infuse data into our end-to-end operations, from real-time performance management to preventing stock-outs of essential medicines, monitoring disease outbreaks, ensuring equity in treatment, and closing gaps in patient referrals to full-service health facilities.
Role:
Technical Assistance (TA) Performance Management
Reports to:
Program Excellence Officer
Location:
Various
Department:
Program Delivery
About Living Goods
We’re on a mission to ensure no woman or child dies from easily preventable diseases. To bring high-quality healthcare door to door, we’ve partnered with African governments to ensure that community health workers (CHWs) have the tools, support, and knowledge they need to save lives. We focus on ensuring CHWs are treated as essential health workers who should be digitized, equipped, supervised, and compensated—so they can make the greatest impact—and harness community-level data to transform health systems. In 2023 we supported over 12,000 CHWs, impacting more than 6 million people across Kenya, Uganda, and Burkina Faso.
The Opportunity
The Technical Assistance (TA) Performance Management provides day-to-day technical oversight and coordination for performance management across three assigned sub-counties. The role ensures that Living Goods’ TA model is effectively embedded within the County Health System by strengthening data quality, accountability, and supervision structures at both county and sub-county levels. The TA Performance Manager also drives data-informed decision-making, supports implementation of Improvement Operational Plans (IOPs), and builds the capacity of CHMT and SCHMT teams for sustainable community health service delivery.
Roles and Responsibilities
TA Performance Management & Supervision (20%)
Support the adoption and institutionalization of supervision and performance management frameworks at the sub-county level, ensuring alignment with government-led structures.
Coordinate the development, tracking, and routine review of Improvement Operational Plans (IOPs) to address performance gaps and guide adaptive management.
Facilitate joint supervision and review processes with CHMTs and SCHMTs, including supervision visits and county/sub-county performance review meetings, to monitor service delivery, strengthen data use, and integrate Living Goods’ TA approaches within existing systems.
Data Quality, Learning & Evidence Use (30%)
Strengthen data quality and reporting by ensuring accurate, timely submissions across e-CHIS, DHIS2, and AfyaBI; leading regular DQAs and validation exercises with CHMTs; and refining e-CHIS workflows to close functionality gaps and improve user experience.
Analyze county and sub-county performance data to identify trends, bottlenecks, and opportunities for improvement, and use these insights to inform decision-making and adaptive management.
Promote learning and documentation by facilitating data-driven learning sessions and supporting the development of success stories, case studies, and lessons learned to guide continuous program improvement.
Capacity Strengthening & Coaching (30%)
Strengthen the capacity of CHMTs, SCHMTs, and CHAs through targeted training, mentorship, and technical coaching on data-driven performance management, planning, reporting, and supervision processes.
Support the rollout and effective use of digital tools and performance dashboards, ensuring teams can interpret and apply community health indicators for improved decision-making.
Promote a culture of accountability, continuous improvement, and peer learning across the county to enhance ownership and sustain high-quality service delivery.
Coordination & Stakeholder Engagement (10%)
Strengthen risk management and accountability by identifying operational, political, and systemic risks that may affect performance delivery and proposing mitigation measures.
Represent Living Goods in county-level technical forums and performance review platforms, fostering collaboration and ensuring visibility of TA efforts.
Coordinate with implementing partners and stakeholders to promote complementarity, avoid duplication, and support cross-learning, exchange visits, and the rollout of innovative solutions across sub-counties.
Risk Management (10%)
Strengthen risk management and accountability by identifying operational, political, and systemic risks that may affect performance delivery and proposing mitigation measures.
Ensure compliance with Living Goods’ safeguarding, PSEAH, anti-fraud, and governance standards, integrating these practices into county-level systems.
Monitor and report on challenges affecting TA delivery, including data inconsistencies, coordination bottlenecks, and other issues requiring timely escalation or resolution.
Qualifications and Competencies
Essential Qualifications, Experience & Attributes:
Bachelor’s degree in Community health, health systems strengthening, public health
A minimum of 7 years relevant experience.
Facilitation & Coaching
Relationship Management & Diplomacy
Communication & Influence
Systems Thinking & Problem Solving
Change Management
Cultural & Political Awareness
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