ABOUT THE COMPANY
Living Goods aims to save lives at scale by supporting digitally empowered community health workers. We work with governments and partners to leverage smart mobile technology, rigorously strengthen performance, and relentlessly innovate to cost-effectively deliver high-quality, impactful health services.
Living Goods leverages a powerful combination of catalytic technology, high-impact training, and quality treatments that empower government community health workers (CHWs) to deliver quality care to their neighbors’ doorsteps. These CHWs also earn meaningful compensation and enhance their stature in the process, reinforcing a virtuous cycle of trust. We are deeply focused on systemic change, and partner with governments and other partners to transform access to primary health care for mothers and children. We put patients first and strive to create a world in which every mother gives birth safely and no child dies from an easily treatable–or preventable–disease like malaria, pneumonia, or diarrhea. We believe universal health care is possible when community health workers (CHWs) are equipped to serve as the engine for stronger health systems.
Living Goods is a nonprofit, but we apply best practices borrowed from the private sector to drive measurable results and ensure cost-effective services. We’re nimble and quick-footed, and hold ourselves accountable to quantifiable and aggressive targets designed to drive health impact. We’re idealistic—but pragmatic—and we push ourselves to learn, adapt, and optimize our approaches in cases where we fail to meet targets or when local circumstances change.
We’re also fanatical about numbers. By maintaining our focus on measurable data, we’ve found technology and analytics are valuable allies in driving cost-effective, high-quality community health programs. We infuse data into our end-to-end operations, from real-time performance management to preventing stock-outs of essential medicines, monitoring disease outbreaks, ensuring equity in treatment, and closing gaps in patient referrals to full-service health facilities.
Job Title:
Technical Program Manager
Department:
Digital Health
Reports To:
Deputy Director Digital Health & Government Partnership
Location:
Nairobi
Contract Type:
Full-time
Role Purpose
This role will support the implementation and scale-up of digital health initiatives in Kenya by providing technical leadership and coordinating effectively with government, technology partners, and cross-functional Living Goods teams. The role ensures the quality and successful delivery, adoption, performance, and sustainability of digital health solutions through effective implementation planning, technical oversight, risk and issue management, stakeholder alignment, and continuous improvement. The role also contributes to national digital health initiatives by representing Living Goods in technical working groups, supporting alignment with government priorities and standards, and translating implementation insights into practical improvements in digital health systems and service delivery.
Key Responsibilities
Digital Programs Delivery
Collaborate with government, partners, and LG teams to design, develop, test, deploy, and continuously improve Community Health digital systems, ensuring effective implementation, timely resolution of issues, and improved service delivery.
Participate in implementation planning meetings, technical working sessions, and progress reviews to track actions and address implementation challenges.
Ensure the technical quality and rigor of projects with clear objectives and deliverables.
Facilitate review and validation of system designs, configurations, integrations, reports, dashboards, and workflows with national and county stakeholders.
Coordinate implementation readiness activities, including deployment planning, infrastructure readiness, training preparation, support arrangements, and transition planning.
Monitor implementation progress, risks, issues, and dependencies, escalating and coordinating resolution with MOH, Counties, technology partners and LG teams as required.
Prepare and present weekly and monthly DH Kenya reports and represent Digital Health in scheduled internal meetings to provide updates on progress and risks
Government Engagement and Partnership Management
Maintain productive working relationships with national government stakeholders, implementing partners, donors, and technology partners.
Contribute to alignment of Digital Health solutions with government policies & regulations, standards, enterprise architecture, interoperability requirements, and strategic priorities.
Support preparation of reports, presentations, and briefing materials for internal, government and partner engagements.
Represent the LG Digital Health team in external engagements and workshops as required.
Represent LG in technical working groups for national digital health initiatives
Innovation and Continuous Improvement
Work closely with LG engineering, Innovations teams, government and partners to ensure digital health solutions meet user and Community Health Program requirements.
Contribute to system design discussions, product enhancement prioritization, and continuous improvement initiatives.
Support documentation and dissemination of lessons learned and implementation best practices.
Academic Qualifications
Bachelor’s degree in information technology, Computer Science, Health Informatics, Information Systems, or related fields.
Professional Qualifications / Membership
ITIL, PMP/Prince2, Agile/Scrum, Data Analytics, AI or any relevant ICT certifications
Work Experience
Minimum 5–7 years of professional experience in Digital Health, health systems strengthening, ICT4D, or large-scale digital transformation programs. At least 3–5 years of experience managing Digital Health or ICT implementation programs with government stakeholders. Demonstrated experience supporting deployment and operational management of large-scale digital platforms serving frontline workers or public service delivery programs. Experience working with national and county governments, development partners, donors, and implementing organizations.
Key Competencies Requirements
Functional/Technical:
Understanding of digital health ecosystems and government structures
Project management skills
Knowledge of product development, software implementation lifecycles, and digital support models
Behavioral:
Strategic thinking and systems leadership
Advanced project and stakeholder management
Excellent communication, negotiation, and presentation skills
Data analysis and performance management
Innovation and change leadership
High integrity, adaptability, and team-building skills
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