Key Responsibilities
We’re looking for a highly driven, self-motivated, technically hands-on person who is truly excited about having a meaningful impact within the company and for our partners.
In this role, you will combine a startup mindset with the scale of an industry leader. Working with different types of partners you must remain agile and always adapt your process and mindset to the partner you are dealing with. In this role you will
Proactively scope the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and Thunes.
Coordinates closely with sales, sales support, and delivery teams to align solution design with customers’ business requirements
Secure from customer technical resource commitments needed to ensure a deal’s “technical close.”
Lead and drive the partner integration from the analysis phase though the integration design until go live and post-delivery monitoring
Support existing partners that are already integrated to the platform with their daily challenges and expansion plans
Provide solutions and contribute to proof of concepts outside the box for some special projects
Drive improvements for internal monitoring, reporting and operational tools and processes
Provides training to the sales team in order to enhance their product knowledge, technical acumen, and technical sales skills
To stand out you will
Be customer facing – you will have a close relationship with our partners and business development teams to expand our coverage and services
Work closely with different internal teams to understand and support operational processes and new solutions
Always keep a solution mindset and look for improvements that you can bring to the organization
Work with an agile and expanding team, offering mentoring, training and possibly management to junior members
Participate in continuous integration, managing updates from concept to deployment
Opportunistically pursues additional business development opportunities within customer firms
What we are looking for
Prior & proven min. ~5 years of experience in a technical project management (API / Integrations) or solutions delivery role with external stakeholders
Experience in a B2B company supporting partners on a technical solution or service
Experience working and strong interest in the Fintech and/or Payment Industry and market innovations
Experience working and integrating with APIs over IP (REST, Web Services, …)
Experience working in an Agile environment – Jira management is a plus
Demonstrate motivation to learn new skills and technologies
Ability to work effectively, multitask, agile and take responsibility in challenging situations
Strong customer focused and result oriented mindset
Independent and proactive – willing to get things done
Strong troubleshooting and analytical skills
Excellent interpersonal skills, be creative, friendly and solution-oriented with customers and colleagues
Good written & verbal communication skills in English
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