At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Zamfara, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 105 other open NGO, Nonprofit & Development roles on the Nigeria board right now.
Responsibilties
Support the establishment and management of community feedback and complaint response mechanisms (FCRM).
Receive, document, track, and follow up on feedback and complaints from beneficiaries and stakeholders.
Conduct regular community engagement sessions, focus group discussions (FGDs), and accountability awareness activities.
Ensure beneficiaries are well informed about available services, selection criteria, and reporting channels.
Maintain confidentiality and protection standards when handling sensitive complaints and information.
Analyze feedback trends and provide recommendations for program improvement.
Prepare weekly, monthly, and quarterly accountability reports and updates
Support monitoring and evaluation activities related to accountability and community participation.
Work closely with program teams to ensure timely resolution of complaints and feedback.
Ensure proper documentation and filing of accountability records and reports.
Participate in coordination meetings, trainings, and review sessions as required.
Perform any other duties as assigned by the supervisor.
Requirements
Possess a Bachelor's Degree in Social Sciences, Development Studies, Public Administration, International Relations, or related field.
Minimum of 2 years' experience working with NGOS, INGOs, or humanitarian organizations in accountability, protection, MEAL, or community engagement.
Strong communication, interpersonal, and report writing skills.
Experience in handling confidential and sensitive information professionally.
The candidate MUST be an indigene of Zamfara State and be able to speak Hausa or the language of the community.
Strong understanding of humanitarian principles, safeguarding, and accountability standards.
Ability to work under pressure and within multicultural settings.
Should be a team player and culturally sensitive.
Commitment to and understanding of RHHF's aims, values, and principles.
Essential computer literacy (Word, Excel, and internet use).
Minimum qualifications
BA/BSc/HND
How to apply
Interested and qualified candidates should send their applications together with detailed CV to: admnrhhf@gmail.com using the Job Title as the subject of the email.
Note: Only shortlisted candidates will be invited for written test and oral interview.
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