Key Responsibilities:
Office Operations & Facilities
Owns the day-to-day functionality of the workplace. Acts decisively on routine matters and escalates only what falls outside agreed thresholds
Keep office and operational supplies stocked; reorder before things run out, not after
Ensure utilities are working: electricity (including generator readiness and fuel), water, internet
Resolve routine maintenance and repair issues directly with vendors; escalate only larger or recurring problems
Oversee cleanliness of the premises and coordinate security arrangements
HR Administration
Owns the integrity of staff records and the daily attendance picture. Serves as the practical first point of contact for staff-related administrative matters.
Record daily staff attendance and maintain accurate, up-to-date staff records
Manage staff contract documentation and renewal timelines
Be the first point of contact for routine staff administrative questions
Communicate management instructions to staff clearly and follow up on receipt.
Oversee HR policies and make sure they are adhered strictly.
Reporting & Follow-Through
Owns the daily and weekly reporting rhythm. Closes loops on outstanding items rather than letting them drift.
Maintain a daily log of activities, issues, and observations
Track outstanding items through to resolution
Submit a daily report covering attendance, facility status, issues, actions taken, and outstanding matters
Provide weekly summaries on operational and personnel metrics.
Vendor & Asset Coordination
Liaise with external vendors and hold them accountable for service delivery
Maintain an incident log and basic asset register
Identify inefficiencies, wastage, or risks and propose practical fixes
Authority & Escalation:
This role is execution-focused. The officer does not make management decisions on people, strategy, or budgets. However, within their patch they are expected to exercise sound judgement on routine operational matters — vendor follow-up, supplies replenishment, minor maintenance — without waiting for instruction. Spending thresholds and approval limits will be defined on appointment.
Person Profile
3–5 years of relevant experience in office administration, HR support, or operations coordination
Practical and independent — gets things done without needing to be told twice
Highly organised, with strong record-keeping and reporting habits
Sound judgement on what to handle directly and what to escalate
Firm but respectful communicator; comfortable holding vendors and staff to commitments
Discreet and professional in handling personnel information
What Success Looks Like
The office runs without senior management having to chase routine issues
Staff records and attendance are always current and accurate
Vendors deliver on time because they know they will be followed up
Problems reach leadership with a recommended action, not just a report
Daily and weekly reports are reliable enough that leadership trusts them without re-checking
Location
: Accra
Salary
: Attractive
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