After-Sales Project Manager

Job purpose

The Project Manager contributes to the organizational goals by supporting the customers to manage their operations in an efficient manner and assisting them to get value from their machines by monitoring utilization, line efficiencies and output. He/she is also responsible for liasing with the customer and establishing their spare parts, service, operating supplies and training needs then ensuring that those needs are met in a timely and satisfactory manner.

Job Responsibilities (include but not limited to)

Manage key account customers.

Promote aftersales proactively by advising customers on aftersales solutions and constantly following up with them to successful completion.

Support the aftersales coordinators with creating opportunities and maintaining the CRM system.

Proactively follow up on quotations and clarify with customers all technical and commercial aspects in detail

Jointly planning for interventions with the customer, mobilizing internal resources and ensuring that interventions are conducted in a timely and efficient manner.

Pro-active management of receivables in collaboration with the sales team, and ensuring customers pay for invoices as they fall due.

Provide monthly and quarterly forecasts for order intake and turnover in collaboration with the sales team

Handling and execution of aftersales Projects such as but not limited to audits and overhauls

Be involved with special projects through assisting in the coordination of internal and external communication with the client

Travel to specific client locations and perform product presentations, provide technical expertise, advice solutions regarding aftersales products

Attend customer and relevant project meetings

Initiate received orders and build the client relationship by keeping them informed of the status of their orders and ensure deadlines are met

Ensure that customer orders are processed and delivered to customers satisfaction.

Organization, planning and validation of all technical activities and tasks in collaboration with the client’s personnel where appropriate.

Manage reclamations for new machines

Co-ordinate all communication between Krones EA, Krones AG and the client in collaboration with the sales team

Manage maintenance contracts

Ensure that projects are effectively monitored, checked, documented, and correctly verified.

Responsibility for achieving project targets through contract conditions, customer satisfaction, budgetary control profitability and timelines

Your Profile You contribute

Educational and professional Experience

Higher National Diploma or University Degree in Engineering or Project Management

Minimum 5 years' experience in a similar role, preferably within a related industry

Exposure to complex projects

Knowledge of project management principles and techniques

Knowledge of Krones technology and its range of equipment

Experience in creating and managing project plans, monitoring timelines, resources, and addressing problem areas

Technical Skills

Proficiency in Microsoft Office

Experience in SAP

Project planning and scheduling

Resource planning and management

Timeline and project progress monitoring

Problem identification and resolution within projects

Administration and reporting skills

Financial process and procedure knowledge

Analytical and strategic analysis skills

Other desired Knowledge / Skills / Attributes

Communication & Stakeholder Management

Strong analytical, strategic, and tactical thinking skills.

Ability to assess complex situations, identify challenges, and develop practical, innovative solutions.

Self-motivated, independent, and highly driven to achieve targets.

Strong time management skills with the ability to perform in fast-paced, high-volume environments.

Strong administrative and organisational skills.

Ability to consistently meet deadlines and exceed client expectations through effective planning and execution.

Commercial acumen

Minimum qualifications

BA/BSc/HND

How to apply

Interested and qualified? Go to Krones LCS Center East Africa Limited on career.krones.com to apply

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