Key Purposes
Drive branch performance to meet or exceed monthly and annual revenue targets.
Identify new sales opportunities and initiatives to grow the branch's customer base and revenue
Maintain a clean, organized, welcoming store; uphold service standards; evaluate and improve customer service.
Oversee on-time, accurate deliveries; resolve logistics issues; ensure complete documentation; track performance and take corrective action Keep the branch clean and organized; oversee daily reporting/documentation; ensure compliance with admin and operational procedures.
Lead performance management and development; promote teamwork, accountability, and a high-performance culture
Requirements
Education Qualification & Experience:
Diploma or bachelor's degree in business management, Retail Management, Marketing, Supply Chain, or a related field.
Additional short courses in Retail Operations, Inventory Management, Customer Service Excellence, or Leadership.
3-5 years of progressive experience in retail operations, with at least 2 years in a supervisory or managerial role
Required Skills & Expertise
Proven track record of meeting or exceeding sales/revenue targets.
Hands-on experience in stock control, inventory accuracy, and shrinkage reduction.
Experience managing customer service standards, handling escalated
complaints, and driving customer retention.
Minimum qualifications
BA/BSc/HND , Diploma
How to apply
Send your CV to:
recruitment@muthokinju.co.ke
Application deadline: 22nd October 2026
Similar open roles
- Pre Sales Specialist (GCP) at AbacusAbacus · Nairobi
- Incubation AgentJumia · Nairobi
- Business Development Officer (IELTS) at IDP Education LtdIDP Education Ltd · Nairobi
- Salesperson - JaggeryTana River Sugar · Nairobi
- Customer Development Manager at DiageoDiageo · Nairobi
- Business Development AssociateThe Design Gallery · Nairobi
Let RezSync apply for you.
This employer takes applications by email. Sign up, upload your CV, and RezSync tailors your CV and cover letter to this role and sends the application, with a full log and a pause switch you own.
Prefer to apply yourself? Apply on myjobmag.co.ke