Branch Managers

Job Responsibilities

Business Growth and Performance

Prepare and execute the branch plan, budget and targets, aligned to the institution’s strategy.

Expand the customer base, deposit book, loan portfolio and fee income through active selling and relationship management.

Tap opportunities in the retail, SME and agent banking segments within the branch’s catchment area.

Track profitability, control expenses and report results against targets.

Encourage customers to adopt mobile, online and agent channels.

Branch Operations

Run daily branch activities, including opening and closing routines, cash handling and vault controls.

Ensure transactions are accurate and completed within service timelines.

Protect staff, customers, cash and premises, and maintain workable business continuity plans.

Make sure ATMs, systems and equipment are working, and follow up quickly on outages.

Keep the branch clean, professional and welcoming, in line with brand standards.

Credit Management

Source, assess and recommend lending proposals within approved limits and credit policy.

Monitor portfolio quality, confirm complete documentation and security registration, and chase overdue accounts.

Assist in recoveries and keep non-performing loans at acceptable levels.

Risk, Compliance and Control

Comply with banking legislation, regulatory guidelines and internal policies.

Apply KYC, anti-money laundering and counter-terrorism financing requirements, and report suspicious transactions through the correct channels.

Maintain robust controls to prevent fraud, errors and losses.

Resolve audit, risk and compliance issues promptly and satisfactorily.

Protect customer information in line with data protection law and information security policy.

Customer Service

Promote a customer-first culture and consistent service standards.

Handle escalated complaints fairly and on time.

Cultivate relationships with key clients, businesses, institutions and other stakeholders.

Drive customer retention and cross-selling.

People Leadership

Coach and motivate the team, set clear performance goals, and carry out regular appraisals and feedback.

Identify training needs, plan for succession and strengthen team capability.

Build an ethical, inclusive workplace and manage discipline in line with HR policy and employment law.

Maintain adequate staffing and cover so service continues uninterrupted.

Community and Stakeholder Engagement

Represent the institution before the community, local government, authorities and business groups.

Take part in corporate social responsibility and brand-building activities.

Maintain good working relations with security agencies and local partners to support branch safety.

Other Requirements

Education

A bachelor’s degree in a business-related discipline (e.g. banking and finance, business administration, commerce, economics, accounting) from a recognised university.

A master’s degree (e.g. MBA) and/or professional credentials (e.g. CPA, ACCA, CFA, Chartered Banker) is an added advantage.

Experience

At least 5 years in banking or a similar financial institution, including a minimum of 2 years in a supervisory or branch management position.

Hands-on experience in credit, sales and relationship management.

A proven record of achieving targets and leading teams.

Skills and Abilities

Strong grasp of banking operations, products, credit and risk management

Credit appraisal and financial analysis

Sales, marketing and business development

Knowledge of the regulatory environment, including AML/CFT

Leadership, coaching and people management

Communication, negotiation and presentation

Problem-solving and sound decision-making

Competence in banking systems and Microsoft Office

Ability to engage diverse customers and communities

Core Competencies

Integrity, accountability for results, customer focus, team leadership, planning and organisation, resilience and adaptability, and relationship building and influence.

Working Conditions

Branch-based, with occasional travel for meetings, training and business development.

Standard banking hours, with extra hours when business needs require.

Minimum qualifications

BA/BSc/HND , MBA/MSc/MA , Professional Certificate

How to apply

Interested and qualified? Go to Rose Avenue Group on www.racg.co.ke to apply

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