Key Responsibilities:
Answering incoming calls and responding to customer inquiries in a professional and courteous manner.
Resolving customer complaints and issues promptly and effectively.
Providing accurate information about our banking products, services, and policies.
Identifying and escalating priority issues to the appropriate channels.
Maintaining customer records and updating account information as needed.
Following communication scripts and procedures to ensure consistency and quality service.
Meeting and exceeding performance targets for call quality, customer satisfaction, and productivity.
Requirements:
Bachelor's degree in Banking, Finance, Business Administration, or related field.
Minimum of 2 years' experience as a Call Center Specialist in the banking or financial services industry.
Excellent communication skills in English (both verbal and written).
Strong customer service orientation with a proactive approach to problem-solving.
Ability to handle high-stress situations and manage time effectively.
Proficiency in using CRM software and other relevant computer applications.
Preferred Skills:
Knowledge of banking products such as loans, credit cards, and savings accounts.
Multilingual abilities (local languages) would be an advantage.
Experience with call center technology and telephony systems.
Benefits:
Competitive salary commensurate with experience.
Health insurance and other benefits as per company policy.
Opportunities for career growth and professional development in the banking sector.
NB
: If you meet the above qualifications and are eager to contribute to our dynamic team, please submit your resume
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