Client Service & Traffic Manager - Advertising

Position: CLIENT SERVICE & TRAFFIC MANAGER

Industry: Advertising & Marketing

Location: Accra, Ghana

Experience: Minimum 4 Years

Job Summary

Our client, a reputable advertising agency, is seeking a highly organised, proactive, and results-driven Client Service & Traffic Manager to oversee client relationships, coordinate internal workflows, and ensure the timely delivery of advertising campaigns and projects.

Key Responsibilities

Manage client relationships, ensuring excellent service delivery and client satisfaction.

Serve as the primary liaison between clients and internal creative, digital, media, and production teams.

Coordinate project workflows, assign tasks, and monitor timelines to ensure timely delivery.

Manage creative briefs, campaign schedules, approvals, and project deliverables.

Prioritise multiple projects and allocate resources effectively across teams.

Monitor campaign progress, identify potential delays, and resolve workflow challenges.

Ensure all advertising materials meet client expectations, quality standards, and deadlines.

Support client retention, account growth, and business development initiatives.

Prepare project status reports and provide regular updates to clients and management.

Qualifications & Requirements

Bachelor's degree in Marketing, Advertising, Communications, Business Administration, or a related field.

Minimum of 4 years' relevant experience in client service, account management, traffic management, or project coordination, preferably within an advertising agency.

Strong understanding of advertising agency operations, creative processes, and campaign execution.

Proven ability to manage multiple client accounts, projects, and competing deadlines.

Excellent communication, interpersonal, negotiation, and problem-solving skills.

Strong organisational, time-management, and multitasking abilities.

Experience working with creative, digital, media, and production teams.

Proficiency in project management tools and Microsoft Office applications.

Ability to work effectively under pressure in a fast-paced agency environment.

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