COMMERCIAL AND OPERATIONS LEAD

ABOUT THE COMPANY

A leading HR & Recruitment Firm.

Our client delivers integrated technology, smart-building and energy infrastructure across hospitality, healthcare,

corporate, education, aviation, real estate and other sectors.

Experience spans several African markets and includes projects for leading brands and institutions,

Core capabilities

● Enterprise networks, Wi-Fi, fibre & structured cabling

● Cybersecurity and data infrastructure

● CCTV, access control & digital locking

● IPTV, audiovisual & digital signage

● Fire detection and voice evacuation

● Building & guest-room management systems

● Solar PV, battery storage & energy financing

● Smart electricity and water metering

KEY RESPONSIBILITIES

Commercial Coordination

▪ Coordinate the commercial pipeline, proposals, pricing,

contracts and client follow-ups.

▪ Ensure opportunities transition effectively from sales and

presales into delivery.

▪ Track commercial commitments, margins, variations,

invoicing and collections.

▪ Support business development and key client

relationships.

Internal Operations

▪ Translate management priorities into clear actions, owners

and deadlines.

▪ Improve workflows across sales, procurement, finance,

projects and after-sales support.

▪ Lead weekly operational and project review meetings.

▪ Ensure internal controls, approvals and reporting

processes are followed.

▪ Provide management with clear visibility of business

performance and operational risks.

PERFORMANCE MEASURES

Project Delivery

▪ Oversee active projects, including timelines, budgets,

resources and client deliverables.

▪ Coordinate technical, procurement, logistics, finance and

site teams.

▪ Identify delivery risks early and drive corrective action.

▪ Ensure proper project documentation, reporting,

handover and closure.

Team Leadership

▪ Hold teams accountable for agreed deliverables and

timelines.

▪ Resolve coordination gaps between departments.

▪ Promote ownership, teamwork, discipline and continuous

improvement.

▪ Support recruitment, onboarding and performance

management alongside HR.

▪ Projects delivered on time and within approved margins.

▪ Effective transition of sales opportunities into successful

projects.

▪ Timely procurement, invoicing and collections.

▪ Reduced project delays, margin erosion and operational

bottlenecks.

▪ Strong client satisfaction and repeat business.

▪ Consistent compliance with internal processes.

CANDIDATE PROFILE

▪ Bachelor’s degree in Business, Engineering, Project Management or a related field.

▪ At least seven years’ experience in operations, commercial management or project delivery.

▪ Experience in ICT infrastructure, ELV systems, construction, engineering or systems integration is strongly

preferred.

▪ Good understanding of project costing, contracts, procurement and commercial risk.

▪ Proven ability to coordinate multiple teams and projects.

▪ Commercially astute, organised and comfortable holding teams accountable.

▪ Strong leadership, communication, negotiation and problem-solving skills.

▪ Entrepreneurial, hands-on and effective in a growing regional business.

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