At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Nairobi, Kenya
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 137 other open Banking & Financial Services roles on the Kenya board right now.
The Opportunity
The successful consultant will play a hands-on role in accelerating loan disbursements, converting prospective customers into active borrowers and supporting collections.
This is a highly execution-focused role for someone who understands lending, is confident engaging customers over the phone and can consistently deliver against daily and monthly targets.
Key Responsibilities
Loan Growth & Customer Conversion
Make outbound calls to prospective and existing WEAVE customers to drive loan uptake.
Follow up on leads and interested customers to convert them into successful loan applicants.
Guide customers through the loan application process and address questions or concerns.
Actively drive customer conversions and contribute towards achieving WEAVE Programme disbursement targets by 31 December 2026.
Collections & Portfolio Performance
Support loan collections through proactive and timely customer follow-ups.
Engage customers on repayment obligations and address repayment delays.
Contribute towards maintaining a portfolio On-Time Repayment (OTR) rate of above 80%.
Reporting & Execution
Maintain accurate records of customer engagements, follow-ups, applications and conversion outcomes.
Provide daily updates on calls, customer pipeline, conversions, disbursements and collections performance.
Proactively identify bottlenecks affecting customer conversions and recommend solutions.
Required Qualifications & Competencies
Previous experience in credit operations, lending, loan sales or collections.
Demonstrated ability to drive loan uptake and convert leads into successful disbursements.
Strong telephone communication, customer engagement and persuasion skills.
Good understanding of the loan application, approval, disbursement and repayment lifecycle.
Ability to handle customer objections and maintain consistent follow-ups.
Strong organisational skills and ability to manage a customer pipeline.
Highly target-driven, proactive and comfortable working independently with minimal supervision.
Strong execution mindset, accountability and commitment to results.
Key Performance Expectations
We are looking for someone who can hit the ground running and deliver measurable results within a short engagement period.
Performance will be assessed against:
Customer engagement and outbound calling activity.
Lead conversion and successful loan disbursements.
Contribution towards WEAVE Programme disbursement targets.
Collections follow-ups and portfolio OTR performance of above 80%.
Timely reporting and overall execution against agreed targets.
Minimum qualifications
BA/BSc/HND
How to apply
Interested candidates should submit their CV and a brief cover letter outlining their relevant lending, sales and collections experience to:
jobs@pezesha.com
Email Subject: Credit Officer – Consultant
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